AI ‑ Easy Ads for Facebook Ads

Hi Cardley,

Thank you for taking the time to review Easy Ads.

Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.

Regarding the results, kindly note that launching an ad does not automatically mean you’ll get sales, which is why we offer to provide feedback on your products and store before you even launch a funnel.

Finally, kindly note that the reviews on the App Store are monitored by Shopify and they are routinely checked, claiming our reviews are fake because you did not follow the correct procedure concerns Shopify in the first place.

We’re looking forward to hearing back from you.

Best,
Maria

Hi Justglambeauty,

This is Maria from the Easy Ads for Facebook Ads app.

As expressed in previous emails, kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.

We attempted to approve a full refund from our end, but it failed due to an issue with Shopify's payment processor.

Please check your email inbox to learn more from the Shopify representative working on fixing this issue.

Please rest assured that you will be granted a full refund as soon as Shopify fixes this issue.

Best,
Maria

Hi 69lifestyle,

This is Yassir from the Easy Ads team.

I have noticed that you have left this review before contacting us. We're always more than happy to assist our users in finding success and we also provide a full refund whenever requested.

Kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.

However, we understand how frustrating it can be to find an unexpected charge on your bill and that this review is a result of this frustration. That is why our support team is getting in touch with you through email right now. Please reply to our email so we can resolve this issue for you.

Rest assured that you will be granted a full refund if that's how you would like to move forward with this matter.

Best,
Yassir

Hi GARDENHILLS.US LTD,

Thank you for reviewing Easy Ads for Facebook Ads.

My name is Maria, and I'm the Marketing and Communication Manager at Easy Ads.

I'm sorry for the frustration this charge caused you. ☹️

Please note that you are charged by Shopify, not the app developer, for all Shopify apps.

The app's charge is under a Shopify bill, not a bill with our name.

An app developer cannot access your billing information and, therefore cannot charge you.

With the tools available to us, we can only reverse an existing charge, or approve a refund for one already made.

In your case, we have answered all of your messages via email and you did not view nor respond to any of them.

We even sent you a direct message on Instagram, yet, you have not replied.

Kindly provide us with a screenshot of your bill, as requested in our messages, so we can proceed with refunding you.

Looking forward to hearing back from you.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi CTEF,

Thanks for reviewing the Easy Ads app.

Kindly note that we never blocked you and we can't find any communication history whatsoever from you.

I'm sure this is a miscommunication and we'd love to hear more from you.

Kindly reach out to us via the live chat on our website: easyadsapp.com as all our attempts to contact you via email failed.

Looking forward to hearing back from you.

Best,
The Easy Ads Customer Success Team

Hi Trendz Store,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues.

Kindest Regards,
Maria

Hallo JDMStore,

vielen Dank, dass Sie sich die Zeit genommen haben, Easy Ads zu bewerten.

Es tut uns leid, dass Ihre Erfahrung nicht zu den von Ihnen gewünschten Verkäufen geführt hat.

Es gibt mehrere Aspekte, die dazu beitragen, Verkäufe mit der App zu erzielen, einschließlich Ihres Shops, der Produktauswahl und der Preisgestaltung.

Das Team von Easy Ads hilft Ihnen gerne dabei, die perfekte Kombination zur Umsatzgenerierung zu finden.

Wenn Sie daran interessiert sind, antworten Sie bitte auf die E-Mail, die wir Ihnen gerade geschickt haben.

Mit freundlichen Grüßen,
Maria Chanaoui
Leiterin Marketing und Kommunikation

Hi Monde D'or,

Thanks for reviewing the Easy Ads app.

We're sorry you had an unsatisfactory experience while using the app.

Can you please provide us with more details on your ad spend and targeting?

We would love to assist you in making the best out of the Easy Ads app.

Looking forward to hearing back from you.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Hi Neatfreaks,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you.

Kindest Regards,
Maria

Hi Homely,

Thank you for reviewing Easy Ads for Facebook Ads.

After numerous attempts to contact you with no luck, we decided to reply here, hopefully, you can see this reply and read our previous emails.

Easy Ads for Facebook Ads is a Meta Badged Ad Technology Partner. Like all Technology Partners, we have no access to your billing information or the ability to charge you for your ads. Meta of course does not delegate its main source of income or allow partners to charge on its behalf.

You are charged for your Ads by Meta, via the payment method associated with your ad account.

Depending on the payment threshold you set up on your ad account, you can get charged every two minutes or every two weeks. You are in full control of your payment settings.

We recommend you reply to our emails to learn more about how Metab billing works or reach out to a Meta representative from the Meta Business Support tab.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads