AI ‑ Easy Ads for Facebook Ads

Hi ThunderBolt,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

That said, we couldn't find any message or email from you inquiring about this or requesting a refund. Kindly reply to the email sent to the email address associated with your account so we can resolve this for you.

Kindest Regards,
Maria

Hej BestPrice,

Tack för att du gav Easy Ads ett försök.

Observera att du debiteras för dina tredjepartsappar av Shopify, vilket är anledningen till att din debitering läggs till en Shopify-faktura, inte en separat faktura.

Vi har ingen som helst tillgång till din faktureringsinformation eller möjlighet att debitera dig.

Vi svarade också på ditt e-postmeddelande samma dag, den 11 september 2023, exakt 4 timmar efter, och begärde att du skulle dela en skärmdump av fakturan. Du svarade inte på vårt e-postmeddelande.

Vi ser fram emot att höra från dig.

Bästa hälsningar,
Maria

Hi Albertio-Houseware For Better Life,

Thank you for taking the time to review Easy Ads for Facebook Ads.

We are shocked by your review, especially since your very last message to our support team was:

"Thank you , I think it working"

Here are the answers to every point made in your review:

"after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it."

You received exactly 2 emails asking why you uninstalled and offering an extended free trial. We send these emails to all customers who uninstall our app, to get feedback, improve the user experience, and give the user a chance to try the app again without worrying about a charge.

You may have coincidentally received promotional messages regarding our BFCM offer, these messages are sent to all users in case they want to secure a special promotion and are limited to the BFCM period only. You can easily opt out of receiving emails by unsubscribing.

"During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value."

In your conversation with our support team, you expressed concern with budget distribution, to which our support agent replied and explained how the advertising budget works, mainly, that we use Advantage+Budget Optimization.

You did not, at any point, express dissatisfaction with your CTR or request feedback for your funnel. If you did, our support team would recommend that you pause your funnel, and suggest changes and improvements to your audience and ads.

Now, after checking your funnel data, it looks like you were targeting 18 countries, with an audience of 472,500,000 million people, with a low daily budget of 200,000 Vietnamese Dong or $8,25 USD.

Please note that the ideal audience size for such a budget is below 10 million. The reason behind this is when you're optimizing for conversions, you are bidding against other advertisers on the same audience, when you set a low budget and target a large audience, you are losing the ad auction resulting in low CTR.

"I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do."

Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, meaning, we use the same API as the Ads Manager itself. Anything created in Easy can be easily double-checked in the Ads Manager.

Also, kindly note that the Easy Ads dashboard reflects your Ads Manager dashboard, it is in fact, impossible for Easy Ads to show ANY data other than the one tracked by your Pixel and shown on your Ads Manager.

With that being said, we do recommend that you look into your Pixel/Dataset setup. It might be beneficial to troubleshoot your events as you'll encounter the same issues regardless of the platform you're using.

Our team of Meta Certified Media Buying Professionals would be more than happy to assist you with this.

Best Regards,
The Easy Ads Team

Hi Wallichiana,

Thanks for giving Easy Ads a try, we're sorry you didn't like it.

Kindly note that Easy Ads is a Badged Meta Ad Technology Partner. This means that we use the same API as Meta.

In fact, without this, our app simply would not work.

We suggest contacting Meta and informing them that you got hacked so they could assist you in getting your account back. Also, please refrain from clicking on any suspicious messages you get via Messenger or ads promising free ad credit, as these are the scams that cause a hacked ad account.

Regarding the charge, please refer to your email address, as a team member messaged you before you left this review, requesting you share a screenshot of your bill so they could issue a refund.

Please reply to that email so we can proceed with providing the refund.

Kindest Regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Hi Niu Skin Cosmetics,

Thank you for reaching out with your concerns. We understand how frustrating it can be to invest in a service and not see the expected results. We'd like to clarify that while Easy Ads provides tools to optimize Facebook Ads, the success of advertising campaigns also depends on various factors such as targeting, ad creatives, and market dynamics.

As you mentioned, our free trial period lasts for 7 days, after which Shopify begins charging for the app usage. It's possible that the billing cycle for Easy Ads overlapped with your decision to uninstall it on January 12th, resulting in the subsequent charge of $27.95 USD.

We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.

If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please don't hesitate to let us know.

Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused.

Best regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi beautyheed,

Thank you for reviewing Easy Ads.

We're sorry to learn that the ads stopped working after setup. Can you please reply to our email to provide us with details on this?

We'd like to get to the root cause and fix this for you.

Best,
Maria Chan