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Its not working as one order cost me around 70 dirham like seriously whats going onn?
Hi Ultimate Offers,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We want to clarify that your campaign has only been running for around 24 hours, which means it is still in the learning phase.
During this initial period, Meta is still collecting data to understand your audience, and it is normal for the cost per purchase to fluctuate or appear higher at first. With more data over the next few days, performance typically stabilizes, and costs often decrease significantly.
Our certified media buying team has already reviewed your campaign and confirmed that everything is set up correctly on our side.
Additionally, we reached out to you via email and Instagram to explain everything in detail and guide you through the next steps, but we haven’t received a response yet.
We’re looking forward to your reply so we can assist you further.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist
Easy Ads Team
Not what they advertise it. They have no idea of how indian markets perfor, How our sector works. Just waste of funds and nothinng
Hi Indian Draping Company,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience, and we appreciate the opportunity to address your concerns clearly.
App Experience & Performance
Easy Ads is designed to simplify ad creation and campaign setup through automation. However, results can vary depending on factors like product-market fit, store setup, creatives, and overall conversion optimization.
We also understand your concern regarding performance in your niche and market. We do have hundreds of users actively running campaigns in the Indian market across different sectors, with varying results depending on their setup and execution.
Billing & Shopify Integration
Regarding billing, Shopify handles all app subscriptions and payments directly. We do not have access to your payment details or the ability to charge users ourselves.
Support & Next Steps
We’re sorry the experience did not meet your expectations. Our team is available to review your setup in detail and help identify improvements if you’d like to give it another try or optimize performance.
We appreciate your feedback; it helps us continue improving the platform.
Best regards,
Ouissal Oulad Lghrab | Customer Success Specialist
Easy Ads Team
it is the worst app overall once downloaded can not cancel it
Hi CHAAK DESIGN,
Thank you for taking the time to share your feedback.
We'd like to clarify that uninstalling the Easy Ads app from your Shopify store automatically cancels the subscription, and there is no separate cancellation process required.
We also reached out to you to better understand the issue and help resolve it, but we haven't received a response yet.
Our support team is always happy to assist and make sure everything is sorted out as quickly as possible.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist
Easy Ads Team
sekava, täynnä piilokuluja.
Hi Knotify,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that Easy Ads for Facebook Ads does not include any hidden charges. All pricing details and app subscriptions are clearly displayed and fully managed through Shopify’s billing system, ensuring complete transparency for all users.
We understand that pricing or billing terms can sometimes be confusing, and if anything is unclear, our team is always available via live chat to explain all charges and assist you immediately.
We also have hundreds of users successfully using our app to launch and manage campaigns with no issues, and we are always committed to providing clear and professional support.
Please feel free to contact us through live chat or email at easyadsapp@gmail.com so we can review your concerns and help resolve them quickly.
Best regards,
Easy Ads for Facebook Ads
Without a doubt in my mind the worst support from an shopify app. It´s the second time around i try this app. Since they had a lifetime offer i thougt why not? But that was a huge waste.
I am rarely disappointed with an app. But when my average CAC is $5-13 at most and this app after $300 can only get 3 sales? Pathetic. The set-up was a red flag, it's dated and ignores Metas newest tech. With that said, it ate up my budget without issue. I feel entitled to a refund on my budget, and this app should exit the app store.
Hi Bewilderment,
Thank you for taking the time to share your feedback — we truly appreciate it.
We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail:
1. Setup experience
You mentioned that the setup felt outdated. Easy Ads is designed to make campaign creation simple and beginner-friendly, but we’re continuously working to improve the interface and user experience. Our development team is already implementing updates that align with Meta’s latest best practices and design standards.
2. Meta’s newest technology
Easy Ads fully integrates with Meta’s latest conversion APIs and campaign objectives. However, performance can still vary based on the data available in your catalog, your target audience, and product pricing.
3. Campaign performance and ad spend
You mentioned that you spent around $300 and got 3 sales. While we understand how disappointing that feels, please note that the campaign only ran for 3 days — which isn’t enough time for Meta to gather sufficient data and optimize performance. Meta’s learning phase usually requires at least 7 days or 50 conversions before stabilizing results.
Also, we don’t recommend starting with a very high daily budget when your campaign is still in the learning phase. It’s best to start smaller, allow Meta to learn and optimize, then scale gradually once performance improves.
4. Refund request
Regarding your refund concern, Easy Ads doesn’t have access to or control over your ad spend — all charges go directly through Meta Ads.
We’d love to review your setup together to understand what may have caused the performance issues and share practical recommendations to improve your results.
Would you like to join a quick call with me to investigate why that happened?
This call is totally free and will help us go through your setup step by step.
Thank you again for your feedback and for giving Easy Ads a try.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team
★☆☆☆☆ Extremely Misleading – Charged Me Twice During Free Trial
This is the second time I've had a terrible experience with the Easy Ads app, and I feel compelled to warn other Shopify store owners.
The app promises a 10-day free trial, but that's highly misleading. I uninstalled the app well before the trial ended, thinking I would not be charged. Despite this, I was billed ₹2,590.13 — again, just like the first time I tried this app months ago and faced the same issue.
There was no clear warning that billing starts immediately upon installation or continues even after uninstallation during the trial period. That defeats the entire purpose of a “free trial.” This feels like a trap to bill users regardless of their intent to continue using the app.
When I reached out for help previously, I got no meaningful support or refund. This time, I am escalating the issue to Shopify directly.
Avoid this app at all costs unless you want unexpected charges and zero accountability. Shopify needs to seriously review whether this app complies with fair billing standards.
Hi ShoppingMood,
Thank you for your feedback. We understand your frustration and sincerely apologize for the confusion regarding the trial and billing process.
We’d like to clarify that Shopify handles all billing for apps in the Shopify App Store. If an app is used after the free trial period, this will trigger billing.
After your refund request, we reviewed your case and initially reached out via email. As we didn’t receive a response, we followed up via WhatsApp to assist you promptly.
We then issued a full refund and explained the reason for the charge. We also stayed in touch to ensure you received the refund, as we prioritize providing a smooth and reliable experience for all our users.
We truly value your input and hope this clarifies the situation.
Our goal is always to provide transparent billing and responsive support, and we’ll continue working to improve the experience for all users.
Best regards,
The Easy Ads Team
Don't recommend this app at all. It is a big waste of money. No conversions, just a few and very expensive. We followed all their steps to assure it is just useless. We know about meta ads, we just wanted to enhance our conversions but instead we ended up only losing money. Once Ouissal gave us a support but when we doubt about his suggestions, he didn't seem to be very happy. Their arguments are very poor but as we know how to run ads we are aware of what works and what not. Many innocent and people expect to get miracles here but sometimes AI is not as intelligent as they say. As a recommendation, learn yourselves how to run ads and you are very likely to get better results than the ones from these kind of apps. Don't take the easy path, learn by your own, test on your own. By the way, their data was way too inaccurate, their end provided much more conversions than the real ones. They blamed facebook but that is false. That never happens to us with our direct ads on meta ads.
Hi Polovers,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the app did not meet your expectations.
Our goal is always to help users optimize their campaigns and enhance results, but we understand that outcomes can vary depending on many factors, including campaign strategy, audience, and ad content.
We strive to provide accurate data and guidance, and our support team, including Ouissal, is always available to offer advice and clarify any issues. We regret that our suggestions did not fully align with your expectations.
Your feedback is extremely valuable, as it helps us identify areas where we can improve both our support and the app’s functionality. We encourage all users to combine their own expertise with the tools and guidance we provide to achieve the best possible results.
We truly appreciate your input and hope to continue improving so that all users can have a smoother and more effective experience with our app.
Best regards,
The Easy Ads Team
We installed Easy Ads twice and used it for around 2 months and 1 month separately, but the results were disappointing – ROAS stayed below 0.50. When we run ads directly on Meta, we consistently get a minimum of 2 ROAS. The support team also didn’t provide a clear plan to improve performance
Hi A&A Luxury Clothing,
Thank you for sharing your experience. We completely understand your frustration!
It’s great to hear that your Meta campaigns are performing well with a ROAS of 2. The reason Easy Ads may have shown lower ROAS in your case is that, while the app is successfully bringing qualified traffic to your store, conversion also depends heavily on the product page and checkout experience. Even high-performing Meta campaigns can face challenges if visitors hesitate to purchase once they reach the page.
The good news is that Easy Ads offers advanced automation and targeting, which can outperform manual campaigns once the page experience is optimized. Simple improvements like faster loading, trust signals, clearer product photos, and a streamlined checkout can make a significant difference in turning clicks into purchases.
We’d love for you to give Easy Ads another try. We can guide you step by step to optimize your pages and campaigns, helping you maximize your ROAS and get the best results possible. Your success is our priority, and we’re here to make it happen!
Warm regards,
The Easy Ads Team
I installed the app, the support is so slow that even after 24 hours there was an error where I was not able to publish my campaign but I got no help or replies from them. now I am getting charged even when I didn't use the app as it didn't work. awaiting my refund. I request the developer to please improve service and refund any amount of clients such as us.
Hi Windlust,
Thank you for your feedback. We understand your frustration and apologize for the setbacks you experienced with your campaign. While we did our best to assist you, we’re sorry we couldn’t resolve the issue to your satisfaction.
We’ve already processed your subscription refund, as customer satisfaction is our priority. We’ll take your feedback into account to improve our support and ensure a smoother experience for all users.
If you decide to give the app another try in the future, we’d be happy to help you get set up.
Best regards,
The Easy Ads Team
