AI ‑ Easy Ads for Facebook Ads

Hi ANIMATEK,

Thank you for your feedback regarding your experience with Easy Ads for Facebook Ads, although we're disappointed to hear that it fell short of your expectations. Providing top-notch support and a seamless user experience is important to us, and we regret any inconvenience you encountered.

Regarding the limitations you faced with our app's features, we understand your frustration. Rest assured, your feedback will be taken into consideration as we continue to improve our services.

As for the bug you encountered, particularly related to frames and backgrounds, we investigated the issue thoroughly. It appears that these issues stem from within the Meta API, affecting various users beyond our app. We promptly reported these bugs to Meta and are actively working on solutions within our control to mitigate their impact on our users.

Thank you for your patience and understanding. We hope to have the opportunity to regain your trust in Easy Ads for Facebook Ads in the future.

Kindest Regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Hi CTEF,

Thanks for reviewing the Easy Ads app.

Kindly note that we never blocked you and we can't find any communication history whatsoever from you.

I'm sure this is a miscommunication and we'd love to hear more from you.

Kindly reach out to us via the live chat on our website: easyadsapp.com as all our attempts to contact you via email failed.

Looking forward to hearing back from you.

Best,
The Easy Ads Customer Success Team

Hi GARDENHILLS.US LTD,

Thank you for reviewing Easy Ads for Facebook Ads.

My name is Maria, and I'm the Marketing and Communication Manager at Easy Ads.

I'm sorry for the frustration this charge caused you. ☹️

Please note that you are charged by Shopify, not the app developer, for all Shopify apps.

The app's charge is under a Shopify bill, not a bill with our name.

An app developer cannot access your billing information and, therefore cannot charge you.

With the tools available to us, we can only reverse an existing charge, or approve a refund for one already made.

In your case, we have answered all of your messages via email and you did not view nor respond to any of them.

We even sent you a direct message on Instagram, yet, you have not replied.

Kindly provide us with a screenshot of your bill, as requested in our messages, so we can proceed with refunding you.

Looking forward to hearing back from you.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi Homely,

Thank you for reviewing Easy Ads for Facebook Ads.

After numerous attempts to contact you with no luck, we decided to reply here, hopefully, you can see this reply and read our previous emails.

Easy Ads for Facebook Ads is a Meta Badged Ad Technology Partner. Like all Technology Partners, we have no access to your billing information or the ability to charge you for your ads. Meta of course does not delegate its main source of income or allow partners to charge on its behalf.

You are charged for your Ads by Meta, via the payment method associated with your ad account.

Depending on the payment threshold you set up on your ad account, you can get charged every two minutes or every two weeks. You are in full control of your payment settings.

We recommend you reply to our emails to learn more about how Metab billing works or reach out to a Meta representative from the Meta Business Support tab.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Dear Trending Silver Gifts,

Thank you for sharing your feedback with us. We value all customer experiences, even when they fall short of expectations. As the Marketing and Communication Manager at Easy Ads, I wanted to personally address your concerns regarding your experience with Easy Ads.

First and foremost, I want to extend my sincerest apologies for any frustration or disappointment you may have experienced as a result of your funnel.

Upon reviewing your case, it appears that there may have been some misalignment in targeting and expectations. As mentioned by our support agent, the US market can be highly saturated, which can impact the effectiveness of ads, particularly if not properly targeted. Additionally, our primary focus at Easy Ads is on optimizing for sales rather than simply driving traffic. This approach may result in higher conversion costs but is ultimately aimed at delivering tangible results for our clients.

Furthermore, the ad spend of 1K is not recorded on our end. Can you please share this with us?

We appreciate your patience and understanding in this matter. Should you wish to discuss your campaign further or explore alternative strategies, please do not hesitate to reach out to me directly via the live chat on our app.

Thank you once again for bringing this matter to our attention.

Kindest regards,

Maria Chanaoui
Marketing and Communication Manager
Easy Ads

Hi GAWARGURU PRINTS,

Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be.

For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged.

This is why the app's fee is under a bill with Shopify, not us.

We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.

If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know.

We apologize for the inconvenience this issue may have caused and we hope this issue in the future.

Best regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi Wallichiana,

Thanks for giving Easy Ads a try, we're sorry you didn't like it.

Kindly note that Easy Ads is a Badged Meta Ad Technology Partner. This means that we use the same API as Meta.

In fact, without this, our app simply would not work.

We suggest contacting Meta and informing them that you got hacked so they could assist you in getting your account back. Also, please refrain from clicking on any suspicious messages you get via Messenger or ads promising free ad credit, as these are the scams that cause a hacked ad account.

Regarding the charge, please refer to your email address, as a team member messaged you before you left this review, requesting you share a screenshot of your bill so they could issue a refund.

Please reply to that email so we can proceed with providing the refund.

Kindest Regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Hi P.O.V Retail,

Thanks for sharing your review of the Easy Ads app on your Shopify store.

Kindly note that our customer success specialists replied to your inquiry yesterday, requesting a screenshot of your bill. The email shows up as unread on our end Please check your email inbox.

Please note that you are charged for your third-party apps by Shopify, which is why the app's charge is under a Shopify invoice, not an Easy Ads invoice.

We have no access whatsoever to your billing information or the ability to charge you.

Regarding the trial, again, kindly check your email inbox as a reply was already sent to you explaining this.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads