รีวิว (679)

การให้คะแนนโดยรวม
4.4
จำนวนต่อระดับคะแนน
  • 79% ของการให้คะแนนคือ 5 ดาว
  • 5% ของการให้คะแนนคือ 4 ดาว
  • 2% ของการให้คะแนนคือ 3 ดาว
  • 2% ของการให้คะแนนคือ 2 ดาว
  • 13% ของการให้คะแนนคือ 1 ดาว
18 ธันวาคม 2023

Iam Spend $200 But he not work no sell no checkout no add to cart

Xplexa
สหราชอาณาจักร
10 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 22 ธันวาคม 2023

Hi Xplexa,

Thanks for taking the time to review Easy Ads.

We are sorry to learn that you have spent $200 without getting checkouts or add to cart.

This case is unusual, and we would love to investigate what happened here exactly.

Kindly reply to the email we sent to you so we can help you get your money back and more.

Best,
Maria Chanaoui
Marketing & Communication Manager

8 พฤศจิกายน 2023

This app does not work, I could not run my Ad campaign eben in a week, and nobody helped me

UA Gifts
ยูเครน
6 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 10 พฤศจิกายน 2023

Hi UA Gifts,

Thank you for giving Easy Ads a try. We're sorry you did not enjoy using it.

After investigating this review, it looks like a support agent did indeed reply to all of your support inquiries, but because you opened multiple support tickets, you were unable to view the reply.

Kindly do not open more than one support ticket at a time and view your inbox for replies before deciding to contact support again.

Best,
Maria

28 มิถุนายน 2023

i install still app for 1 day and decided not to use it so i deleted it, they say free for 7 days but when i got my monthly bill i say a charge from "easy ads".

neatfreaks wholesale
สหรัฐอเมริกา
19 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 29 มิถุนายน 2023

Hi Neatfreaks,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you.

Kindest Regards,
Maria

10 พฤศจิกายน 2023

Poor Support. I tried connecting my facebook ad account but unfortunately it kept on picking another ad account in same admin.

When i tried to reach support, i was told to make a video and share and no remote support was provided.

VISMIT
อินเดีย
3 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 13 พฤศจิกายน 2023

Dear VISMIT,

Thank you for choosing Easy Ads. We appreciate your feedback and apologize for any inconvenience you experienced.

Please note that Easy Ads is designed to display only the ad accounts your profile has access to. If you encounter any issues connecting your Facebook ad account, it's possible that the displayed ad accounts are the ones associated with your profile.

We understand the frustration you faced in seeking support. While we currently do not offer 24/7 remote desk support, we value your input and would like to help you resolve the issue. If you decide to give Easy Ads another try, we'd be happy to arrange further assistance to ensure a smoother experience for you.

Thank you for your patience and understanding.

Best regards,
Easy Ads Support

15 พฤษภาคม 2024

/njlfl/kjkdzs'/cx

Shopiky
อินเดีย
ประมาณ 2 ชั่วโมง ในการใช้แอป
22 ตุลาคม 2023

I uninstalled and deactivated the application because i couldn't afford it at that moment yet it automatically charged me even though i dont have the application activated on my shopify store. Wouldn't recommend

Fashion Trends
ตุรกี
10 วัน ในการใช้แอป
5 กรกฎาคม 2023

A garbage App !! they are telling you there's a free trial but actually there's no free trial Shopify will charge you once you click subscribe, how would I know that your app is worth paying or not without a free trial and clearness

HousePlex.net
สหราชอาณาจักร
11 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 6 กรกฎาคม 2023

Hi HousePlex.net,

Thank you for trying Easy Ads for Facebook Ads.

After checking your install history, it looks like you never accepted the charge. Consecutively, no charge should have been added to your invoice.

We have reached out to Shopify Partner support to report this issue, as billing for third party apps is handled by Shopify.

Please rest assured that this issue will be resolved as it seems to be a bug in the Shopify billing system. We also attempted to reach out to you many times on the live chat on your website and via email without luck. Kindly reply to our email so we can work together and getting resolved as soon as possible with Shopify.

Kindest Regards,
Maria

18 ธันวาคม 2023

Totally un-satisfied with the service and results.

AM AY Mega Store
ออสเตรเลีย
24 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 19 ธันวาคม 2023

Hi AM AY Mega Store,

Thank you for taking the time to review Easy Ads, we're sorry you did not enjoy it.

Can you please share with us some details on what you're not satisfied with? Thank you!

Looking forward to hearing back from you.

Best,
The Easy Ads Support Team

4 กันยายน 2023

I follow the steps and watch videos and I kept having errors. I spent 2hrs trying to get everything set. I reach out to the chat support and no one was available to chat with me. when I sent out the email, the message says someone would get back to me with no time frame. I would like for someone to reach at to me and help me on setting up or even schedule a meeting. other than that, I do not recommend this app.

www.changeinchrist.com
สหรัฐอเมริกา
1 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 6 กันยายน 2023

Hi www.changeinchrist.com!

Thank you for giving Easy Ads a try, we're sorry you did not like it.

Kindly note that our support team does not operate on a 24/7 schedule, we work a regular 9-5 Monday to Friday On UTC+1 timing (this is mentioned on our pricing plans on this same page), your last message was sent to us at 4 AM UTC+1 which our part-time support agent was kind to answer and provide you with guidance.

Also, please note that Easy Ads for Facebook Ads is a Meta Badged Meta Ad Technology Partner. This means that the app reflects your Business Manager setup, and if it's incorrect, you won't be able to proceed.

Please note that having your Business Manager set up correctly is a prerequisite to using the app; it is not a feature or a service that is included in your plan.

However, we do offer remote desk sessions to all users to help them with their setup and we'll be more than happy to do the same for you.

Please let us know if that's something you'd be interested in.

Best,
Maria
Easy Ads Expert Support

29 พฤศจิกายน 2023

App stopped working after set up.

beautyheed
สหราชอาณาจักร
11 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 1 ธันวาคม 2023

Hi beautyheed,

Thank you for reviewing Easy Ads.

We're sorry to learn that the ads stopped working after setup. Can you please reply to our email to provide us with details on this?

We'd like to get to the root cause and fix this for you.

Best,
Maria Chan