รีวิว (666)

การให้คะแนนโดยรวม
4.4
จำนวนต่อระดับคะแนน
  • 79% ของการให้คะแนนคือ 5 ดาว
  • 5% ของการให้คะแนนคือ 4 ดาว
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  • 13% ของการให้คะแนนคือ 1 ดาว
27 พฤศจิกายน 2023

Not working well and no customer support

Cotton Decode
อินเดีย
ประมาณ 18 ชั่วโมง ในการใช้แอป
Easy Ads ตอบแล้ว 29 พฤศจิกายน 2023

Hi Cotton Decode,

Thank you for reviewing Easy Ads.

Can you please clarify what you mean by "Not working"? What is not working exactly?

Also, please note that all messages sent by you were replied to in a helpful and fast manner, so we don't know what you're referring to with "No customer support" as you have spoken with and received support from our customer support more than once.

We are looking forward to hearing back from you.

Best,
Maria Chan

19 กันยายน 2023

Tar betalt även när man har avinstallerat
Kundtjänst får man aldrig svar ifrån

BestPrice
สวีเดน
15 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 20 กันยายน 2023

Hej BestPrice,

Tack för att du gav Easy Ads ett försök.

Observera att du debiteras för dina tredjepartsappar av Shopify, vilket är anledningen till att din debitering läggs till en Shopify-faktura, inte en separat faktura.

Vi har ingen som helst tillgång till din faktureringsinformation eller möjlighet att debitera dig.

Vi svarade också på ditt e-postmeddelande samma dag, den 11 september 2023, exakt 4 timmar efter, och begärde att du skulle dela en skärmdump av fakturan. Du svarade inte på vårt e-postmeddelande.

Vi ser fram emot att höra från dig.

Bästa hälsningar,
Maria

8 เมษายน 2023

worst app can't be trusted they charged me even after i deleted their app not recommended! be aware this aint trustable

justglambeauty
สหรัฐอเมริกา
23 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 8 เมษายน 2023

Hi Justglambeauty,

This is Maria from the Easy Ads for Facebook Ads app.

As expressed in previous emails, kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.

We attempted to approve a full refund from our end, but it failed due to an issue with Shopify's payment processor.

Please check your email inbox to learn more from the Shopify representative working on fixing this issue.

Please rest assured that you will be granted a full refund as soon as Shopify fixes this issue.

Best,
Maria

23 พฤษภาคม 2023

without my permission this app install and charges deduct from my bill its scam doing by shopify right now please solve my problem

69lifestyle
อินเดีย
22 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 24 พฤษภาคม 2023

Hi 69lifestyle,

This is Yassir from the Easy Ads team.

I have noticed that you have left this review before contacting us. We're always more than happy to assist our users in finding success and we also provide a full refund whenever requested.

Kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.

However, we understand how frustrating it can be to find an unexpected charge on your bill and that this review is a result of this frustration. That is why our support team is getting in touch with you through email right now. Please reply to our email so we can resolve this issue for you.

Rest assured that you will be granted a full refund if that's how you would like to move forward with this matter.

Best,
Yassir

28 มิถุนายน 2023

i install still app for 1 day and decided not to use it so i deleted it, they say free for 7 days but when i got my monthly bill i say a charge from "easy ads".

neatfreaks wholesale
สหรัฐอเมริกา
19 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 29 มิถุนายน 2023

Hi Neatfreaks,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you.

Kindest Regards,
Maria

21 ธันวาคม 2023

i set up the app and uninstal in exactly same day. and they dont want to credit apps me. that support is a dumbass people. No Recommend.

Pelican Store
โปรตุเกส
ประมาณ 1 ชั่วโมง ในการใช้แอป
3 พฤศจิกายน 2023

Não recomendo, fiz tudo certinho, instalação e integração e testei por uma campanha simples e não saiu do lugar, 3n dias de campanha a campanha ativa e não entregou nada, nenhum clique e nenhum gasto, nem nada. Na minha conta há saldo pois estou a rodar uma campanha que eu mesmo configurei antes desse app, a outra têm dados resultados e esse app, nada.

Loja Yolo
โปรตุเกส
2 วัน ในการใช้แอป
5 กรกฎาคม 2023

A garbage App !! they are telling you there's a free trial but actually there's no free trial Shopify will charge you once you click subscribe, how would I know that your app is worth paying or not without a free trial and clearness

HousePlex.net
สหราชอาณาจักร
11 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 6 กรกฎาคม 2023

Hi HousePlex.net,

Thank you for trying Easy Ads for Facebook Ads.

After checking your install history, it looks like you never accepted the charge. Consecutively, no charge should have been added to your invoice.

We have reached out to Shopify Partner support to report this issue, as billing for third party apps is handled by Shopify.

Please rest assured that this issue will be resolved as it seems to be a bug in the Shopify billing system. We also attempted to reach out to you many times on the live chat on your website and via email without luck. Kindly reply to our email so we can work together and getting resolved as soon as possible with Shopify.

Kindest Regards,
Maria

29 พฤษภาคม 2023

PESIMA APLICACION ME HIZO EL CARGO EN MI CUENTA DE SHOPIFY APESAR DE HABER CANCELADO EN EL SEGUNDO DIA, SU INTERFAZ ES NEFASTA Y NO APOYA COMO REALMENTE MENCIONA, INTENTE HACER UN EMBUDO DE VENTAS Y ES UN TOTAL FIAZGO NO CONFIEN EN ESTAS APLICACIONES DE PRIMARIA, ME HUBIERA SALIDO MEJOR PAGAR A UN EXPERTO POR LA MISMA CANTIDAD

Hogares
เม็กซิโก
10 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 30 พฤษภาคม 2023

Hola Hogares,

Gracias por tomarte el tiempo de revisar la aplicación Easy Ads para Facebook.

La captura de pantalla que te enviamos por correo electrónico muestra tu historial de instalación. Instalaste la app el 9 de mayo y la desinstalaste el 19 de mayo, es decir, 10 días después. Nuestra prueba gratuita dura 7 días, así que es normal que te cobren después de que termine el periodo de prueba gratuito y aún tengas la app activada. También hemos confirmado que este es el caso con el soporte de Shopify Partner.

También nos hemos dado cuenta de que nunca te pusiste en contacto con nosotros a través de soporte para pedir ayuda o comentarios sobre tu tienda antes de publicar anuncios.

Hemos aprobado un reembolso completo para usted, por favor espere algún tiempo para que Shopify procese este reembolso. Para futuras referencias, si alguna vez tienes un problema con una aplicación de terceros, debes comunicárselo al desarrollador.

Si lo deseas, también estaremos encantados de ayudarte a validar tu tienda y productos para anuncios primero, configurar tu Business Manager después, y lanzar el embudo.

Sólo tiene que responder a nuestro correo electrónico.

Un saludo,
Maria

5 กันยายน 2023

I didn't really have success with this app. It's a nice idea and maybe I didn't setup everything 100% correct. My funnels kept deactivating randomly and I would have to go in and switch them back on. Also some of the funnels didn't even get any impressions. Cost per click is MUCH higher than when I run campaigns myself. When reaching out to support it was always awhile before I get a response. With a charge as high as it is monthly you would think they would offer live support everyday but nope. If its a weekend or holiday you're out of luck.

RudeWick Candles
สหรัฐอเมริกา
6 วัน ในการใช้แอป
Easy Ads ตอบแล้ว 6 กันยายน 2023

Hi RudeWick Candles,

Thank you for giving Easy Ads a try, we're sorry you did not like it.

Kindly note that the plan you signed up for has one funnel (campaign) with multiple funnel stages (ad sets), the funnel uses ABO, which means the budget is optimized by Meta; it decides which ad set it spends the budget on. It is normal for some ad sets to not spend initially as that is the purpose of ABO; better usage of your budget.

The CPC (Cost per click) is higher because the campaign optimizes for conversions, not traffic. Also, please note that the audience you choose to target plays a part in your CPC, so if you target a highly competitive market such as the US (Which is the target location you set), you will, of course, get a higher CPC since you are bidding against tens of thousands of other advertisers with higher budgets, targeting the same audience.

Our support team operates on a 9-5 Mon-Friday schedule, we do not offer 24/7 support at the moment. This is also mentioned in our pricing plans.

Please note that it is not a courtesy to include live chat support in all pricing plans, it is reserved for the highest plans starting at $99. However,f for Easy Ads, live chat support is available for all plans starting from $27.96.

Please don't hesitate to reach out to us if you have any other questions or if you need help.

Best,
Maria
Easy Ads Expert Support