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I had a very best experience with AI easy ads. They have made facebook and instagram ads very easy. Especially, their customer support is excellent. I would like to recommend everyone to use this service.
I was very disappointed with this app - I installed it 3 days ago and started the trial. The ads are simple funnels that I could have installed myself and is not worth the exorbitant price charged. It wasted 3 days of ad spend that I could have used on my own creatives that perform much better even on day 1. The CTR and other metrics were lower than I expected as well. Do not use this app, rather setup the ads yourself, you will save your business costs and it really does not take long to setup Meta ads - there are many tutorials on YouTube (recent ones) to assist you.
I have seen a lot of people complain here that even though they have uninstalled the app, they still get charged the subscription. I will be blocking my bank account to ensure that the charge does not go through since I have uninstalled this app long before the trial period ends on 8 September.
Hi The Bracelet Boutique,
Thank you for your feedback. We'd like to address your concerns:
1. Ad Performance: Meta ads typically need 7 days to optimize for meaningful results, especially for Advantage+ ads (the type of ads the app runs). We recommend allowing this time for proper evaluation.
2. Features & Pricing: Our app offers optimization algorithms and time-saving features beyond basic setups. We're sorry these didn't meet your specific needs.
3. Subscription: As a Shopify app, all billing is through Shopify. You won't be charged for uninstalled apps before the trial ends. If you experience any billing issues, please contact our support team. We're always willing to investigate and refund erroneous charges.
If you have further questions, please reach out to our support team. We're here to help and appreciate the opportunity to improve.
Thank you for trying our app.
Maria Chanaoui
Easy Ads for Facebook Ads
Nice place to manage your marketing, and best service i had ever, Thanks a lot to Millenni
Terrible customer service. The app is not working and they do not want to fix it. Also, they do not want to refund the full amount for the lifetime subscription.
Hi Wood To You,
We're sorry to hear you're unsatisfied with your experience.
It's always our goal to provide excellent customer service and a reliable product to all our users. Our support team has been in contact with you and has worked diligently to address your concerns.
Regarding the app functionality, we're actively investigating and resolving any reported issues. If you're still experiencing problems, please reach out to our support team with specific details so we can assist you further.
As for the refund request, our 90-day money-back guarantee policy is clearly stated in our terms of service. Since your purchase was made over a year ago, it falls outside this timeframe. We believe this policy is fair and consistent with industry standards for lifetime deals.
We appreciate your feedback and will use it to improve our service. If you need additional assistance, please don't hesitate to contact our support team directly via support@easyadsapp.com.
Kindest Regards,
The Easy Ads Support Team
They help me from 0, so I really appreciate that, I know the time and patiences it requieres but it was a really good service and kindly attention. Grateful and happy! Hope to see results!
This app wasted our ad budget, applied series of frivoulous charges on our facebook account and led facebook to suspend the account due to the series of small payments applied - over 15 payments in a few hours.
Sent several messaged to the app developers and they aren't even responding. USELESS WASTE of Scarce resources!!!
Hi Luxesthetic Stores,
We’d like to clarify that Meta (Facebook) handles all payments for ads directly through the payment method associated with your ad account. Our app doesn’t have any access to your account to apply charges or control how payments are processed.
As Meta Certified Ad Technology Partner, we adhere to strict guidelines and work to ensure our tools help optimize your ad performance. If you experienced any issues, we’re here to help, and we’ve responded to all messages we received.
Please reach out directly if you need further assistance.
Thank you,
Easy Ads Team
I'm new in eCommerce and I always knew that ads will be a need to attempt success. Easy-ads offers a platform to link your store with Meta, and the step by step process is impeccable. They go fast, but all steps are there. Plus they have great chat support. Now it's just a matter to start making sales.
Hi, I used free trail easyad app on my shopify store and before completing my free trail i stop using easy ad and uninstalled app becz i dont know exactly how to use. but shopify deduct a easy ad monthly subscription amount, when i complaint shopify they told easyad is third party we cant help you talk to third party. then i talked easy ad , after listen my all words Ms. Ouissal arrange a google meet and discuss then and on same time she issued a credit note name of my store guide me share shopify also . thansk Ouissal on same time i got a amount credit not on my shopify billing. i too much happy with easy ad support team, they are fabulous work done. guys try easy ad they are superb.
once again thanks Easyad Support team specially Ms. Ouissal.
kajal Gupta
It's a helping tool but u have to have patience.. .. Looking for more conversions from easy ad to upgrade for next version.
Hi Nirmal Online,
Thanks a lot for taking the time to review our app! We appreciate you for taking the time to share your experience with fellow Shopify merchants.
We're looking forward to assisting you in improving your results and getting your first sale.
Is there anything else we can do to make your experience a 5-star one?
Please don't hesitate to let us know via the in-app chat.
Kindest Regards,
The Easy Support Team
don't download this app. you can do it in facebook. you can't cancel it. i try email but still can't cancel. no cancel in the app.
Hi Easy To Reviews,
Just to clarify, all Shopify apps, including ours, are canceled by simply uninstalling the app from your Shopify store—this is handled directly inside Shopify. There's no separate cancellation process required within the app.
We’ve responded to your emails, but it seems you may have missed our replies. Please check your inbox or spam folder, and feel free to reach out again if you need further assistance.
Thank you,
Easy Ads Team