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why you guys are still charging me on shopify plan i have uninstalled your app
2 wrong Chargers to my account as well as an unfulfilled promise from staff regarding my trial period extension which is resulting in major setbacks for my store, lack of email response.
Hi P.O.V Retail,
Thanks for sharing your review of the Easy Ads app on your Shopify store.
Kindly note that our customer success specialists replied to your inquiry yesterday, requesting a screenshot of your bill. The email shows up as unread on our end Please check your email inbox.
Please note that you are charged for your third-party apps by Shopify, which is why the app's charge is under a Shopify invoice, not an Easy Ads invoice.
We have no access whatsoever to your billing information or the ability to charge you.
Regarding the trial, again, kindly check your email inbox as a reply was already sent to you explaining this.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
I just installed but didn't use it and they billed me for it what an ass
Hi Skylark store,
Thank you for reviewing the Easy Ads app.
Please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.
We have no access to your billing information whatsoever or the ability to charge you.
If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.
We look forward to hearing your reply to our last email.
Best,
Maria Chanaoui
Communication Manager
Installed app, granted them access to my facebook ads account and was immediately hacked and charged over $700 for fake ads that had nothing to do with my account.
Hi Outsider Garage,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Can you please share with us more details about this? We tried contacting you multiple times, still, no response.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
how to remove subscription of AI - Easy Ads for Facebook Ads from shopify? as it uses to deduct untold charges randomly
Hi Worthy Den,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Kindly reach out to our support via support@easyadsapp.com to request a refund as we did not get any replies from your email address.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
This apps is not good please don't use this they deduct 29 $ even i delete before trail end. so i don't recommend
Hi D PROMO,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Kindly reach out to our support via support@easyadsapp.com to request a refund.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Je tiens à exprimer ma profonde déception concernant l'application Easy Ads sur Shopify. À mon avis, c'est une arnaque complète. Les avis positifs que vous pouvez lire semblent complètement faux et trompeurs.
Le support client est particulièrement incompétent. Au lieu de fournir une assistance utile et adaptée, ils m'ont simplement conseillé de cibler le marché anglophone avec mes publicités, alors que mon site est exclusivement francophone. Cela montre une incompréhension totale de leur part des besoins spécifiques de leurs utilisateurs.
En termes de résultats, l'expérience a été désastreuse. J'ai dépensé 350 euros pour des campagnes publicitaires via cette application et n'ai généré que 4 commandes. Le retour sur investissement est inexistant et cette dépense n'a fait que creuser un trou dans mon budget marketing.
En résumé, je déconseille vivement l'utilisation de Easy Ads sur Shopify. L'application ne tient pas ses promesses et le support client est loin d'être à la hauteur. Économisez votre temps et votre argent, et cherchez des alternatives plus fiables pour vos campagnes publicitaires en ligne.
Bonjour Custonimo ,
Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes.
Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client.
Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes.
Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations.
Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à support@easyadsapp.com afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ?
Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes.
Cordialement,
L'équipe Easy Ads
Not Satisfied. Waste of Money.
Hi Monde D'or,
Thanks for reviewing the Easy Ads app.
We're sorry you had an unsatisfactory experience while using the app.
Can you please provide us with more details on your ad spend and targeting?
We would love to assist you in making the best out of the Easy Ads app.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
facebook blocked my account because of this app
Hi Flux,
Thank you for taking the time to review Easy Ads.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, meaning; we use the same API as the Ads Manager.
It is technically impossible for your account to get blocked using our app, or any app that is a Meta partner.
Moreover, ad account get disabled because they violate Meta's policies, or because they're recently created and haven't been identity confirmed yet.
We recommend reaching out to us for more details on how to recover your account and the next steps to take.
Looking forward to hearing from you.
Best,
Maria Chanaoui
Communication Manager @ Easy Ads
Don't install this app guys. it's a scam.
Hi UniQatch,
Thanks for reviewing Easy Ads.
Kindly note that Easy Ads is a Meta Certified Ad Technology Partner.
Can you please clarify to us what led you to this conclusion?
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads For Facebook Ads