AI ‑ Easy Ads for Facebook Ads

Hi CTEF,

Thanks for reviewing the Easy Ads app.

Kindly note that we never blocked you and we can't find any communication history whatsoever from you.

I'm sure this is a miscommunication and we'd love to hear more from you.

Kindly reach out to us via the live chat on our website: easyadsapp.com as all our attempts to contact you via email failed.

Looking forward to hearing back from you.

Best,
The Easy Ads Customer Success Team

Hi Worthy Den,

Thanks for reviewing the Easy Ads for Facebook Ads.

Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.

Kindly reach out to our support via support@easyadsapp.com to request a refund as we did not get any replies from your email address.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Hi Niu Skin Cosmetics,

Thank you for reaching out with your concerns. We understand how frustrating it can be to invest in a service and not see the expected results. We'd like to clarify that while Easy Ads provides tools to optimize Facebook Ads, the success of advertising campaigns also depends on various factors such as targeting, ad creatives, and market dynamics.

As you mentioned, our free trial period lasts for 7 days, after which Shopify begins charging for the app usage. It's possible that the billing cycle for Easy Ads overlapped with your decision to uninstall it on January 12th, resulting in the subsequent charge of $27.95 USD.

We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.

If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please don't hesitate to let us know.

Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused.

Best regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi P.O.V Retail,

Thanks for sharing your review of the Easy Ads app on your Shopify store.

Kindly note that our customer success specialists replied to your inquiry yesterday, requesting a screenshot of your bill. The email shows up as unread on our end Please check your email inbox.

Please note that you are charged for your third-party apps by Shopify, which is why the app's charge is under a Shopify invoice, not an Easy Ads invoice.

We have no access whatsoever to your billing information or the ability to charge you.

Regarding the trial, again, kindly check your email inbox as a reply was already sent to you explaining this.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Hi The Baby Store,

Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be.

For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged.

This is why the app's fee is under a bill with Shopify, not us.

We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.

If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know.

We apologize for the inconvenience this issue may have caused and we hope this issue in the future.

Best regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi Flux,

Thank you for taking the time to review Easy Ads.

Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, meaning; we use the same API as the Ads Manager.

It is technically impossible for your account to get blocked using our app, or any app that is a Meta partner.

Moreover, ad account get disabled because they violate Meta's policies, or because they're recently created and haven't been identity confirmed yet.

We recommend reaching out to us for more details on how to recover your account and the next steps to take.
Looking forward to hearing from you.

Best,
Maria Chanaoui
Communication Manager @ Easy Ads

Hi Monde D'or,

Thanks for reviewing the Easy Ads app.

We're sorry you had an unsatisfactory experience while using the app.

Can you please provide us with more details on your ad spend and targeting?

We would love to assist you in making the best out of the Easy Ads app.

Looking forward to hearing back from you.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Hi AuraKorean,

Thank you for taking the time to review the Easy Ads app.

I'm sorry you had an unpleasant experience with us.

Can you please share with us more details about this?

Looking forward to hearing back from you.

Best,
Maria Chanaoui
Marketing & Communication Manager