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We have been writing mails and not getting any response from Easy ads team. 8,149.05 INR is spent so far other than what is charged by Easy ads and we got zero conversion so far. Our CPC in easy ads is 8times compared to when we run ads directly on facebook.
Hi GOGIRGIT,
Thank you for trying Easy Ads for Facebook Ads and for sharing your feedback.
Please note that we were made aware of a bug that prevented you from sending messages using the in-app chat option, which has been resolved shortly and you can now send messages. We've implemented a fix that ensures the same issue won't happen again. We apologize for the inconvenience this issue has caused you.
Kindly note that we have indeed replied to your messages, you were offline, so a copy of our reply has been delivered to the email address associated with your account.
Our response also answered your issue and provided the steps needed to correct the problem as well as screenshots of our replies that you have read.
Please don't hesitate to reach out to us via the in-app chat or via our email address support@easyadsapp.com.
Kind Regards,
Maria
Horrible. Got zero results. Uninstalled the app and got charged a week later!!! There's no way to cancel the subscription on this scam app!!!
Hi Trendz Store,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues.
Kindest Regards,
Maria
Hi Maria Chan,
Thank you for your prompt response.
I want to emphasize that my Shopify store was meticulously designed by top-ranking Shopify experts with extensive experience in conversion optimization. I'd be more than willing to share the names of the partners and designers involved to attest to the credibility of the design.
Additionally, my product catalog consists of over 2000 authentic items with proven market appeal. While I understand the importance of a well-optimized store and product selection, I've chosen to explore other solutions.
Currently, I am using a different application that has seamlessly addressed the glitches I encountered on the ads manager. The results have been outstanding, with significant conversions. I value the insights provided by your team but felt compelled to share my experience for transparency.
Thank you for your understanding, and I wish you the best in your endeavors. My feedback is offered genuinely, and I appreciate the opportunity to share my perspective.
Best regards,
Hi EUROPEAN HOUSE HOLD,
Thank you for reviewing Easy Ads for Facebook Ads.
Kindly note that getting sales depends on:
- If your store has clear branding, is designed for conversions, and has good copy.
- If your product has a proven market fit with the audiences you'll target via ads.
To know if you fit these requirements, you are prompted to ask for feedback after launching a campaign.
Users who have these prerequisites generate sales within the first 7 days of having the app installed.
Simply launching an ad does not mean you will automatically get sales.
Regarding support, kindly note that we do not provide 24/7 live chat support, we provide live chat support 9-5 Mon-Fri as mentioned on our website and this page.
Also, please note that since you opened more than 5 separate support requests, we can see that you have not read all the replies sent to you.
Should you work on improving your website and especially your product selection, we'll be more than happy to restart an extended free trial for you.
Best,
Maria Chan
Without a doubt in my mind the worst support from an shopify app. It´s the second time around i try this app. Since they had a lifetime offer i thougt why not? But that was a huge waste.
The service is very bad they deducted $39 for me money where it was no single client came to me this whole thing is just nothing and they are very frustrated and nothing really nothing came through and all this reviews are fake
Hi Cardley,
Thank you for taking the time to review Easy Ads.
Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.
Regarding the results, kindly note that launching an ad does not automatically mean you’ll get sales, which is why we offer to provide feedback on your products and store before you even launch a funnel.
Finally, kindly note that the reviews on the App Store are monitored by Shopify and they are routinely checked, claiming our reviews are fake because you did not follow the correct procedure concerns Shopify in the first place.
We’re looking forward to hearing back from you.
Best,
Maria
Totally un-satisfied with the service and results.
Hi AM AY Mega Store,
Thank you for taking the time to review Easy Ads, we're sorry you did not enjoy it.
Can you please share with us some details on what you're not satisfied with? Thank you!
Looking forward to hearing back from you.
Best,
The Easy Ads Support Team
worst app can't be trusted they charged me even after i deleted their app not recommended! be aware this aint trustable
Hi Justglambeauty,
This is Maria from the Easy Ads for Facebook Ads app.
As expressed in previous emails, kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.
We attempted to approve a full refund from our end, but it failed due to an issue with Shopify's payment processor.
Please check your email inbox to learn more from the Shopify representative working on fixing this issue.
Please rest assured that you will be granted a full refund as soon as Shopify fixes this issue.
Best,
Maria
without my permission this app install and charges deduct from my bill its scam doing by shopify right now please solve my problem
Hi 69lifestyle,
This is Yassir from the Easy Ads team.
I have noticed that you have left this review before contacting us. We're always more than happy to assist our users in finding success and we also provide a full refund whenever requested.
Kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.
However, we understand how frustrating it can be to find an unexpected charge on your bill and that this review is a result of this frustration. That is why our support team is getting in touch with you through email right now. Please reply to our email so we can resolve this issue for you.
Rest assured that you will be granted a full refund if that's how you would like to move forward with this matter.
Best,
Yassir
I m not recommending this app.it have not given me any result. even after uninstallation fee was deducted....
Hi Trendz Store,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues.
Kindest Regards,
Maria
i install still app for 1 day and decided not to use it so i deleted it, they say free for 7 days but when i got my monthly bill i say a charge from "easy ads".
Hi Neatfreaks,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you.
Kindest Regards,
Maria