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I am rarely disappointed with an app. But when my average CAC is $5-13 at most and this app after $300 can only get 3 sales? Pathetic. The set-up was a red flag, it's dated and ignores Metas newest tech. With that said, it ate up my budget without issue. I feel entitled to a refund on my budget, and this app should exit the app store.
Hi Bewilderment,
Thank you for taking the time to share your feedback — we truly appreciate it.
We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail:
1. Setup experience
You mentioned that the setup felt outdated. Easy Ads is designed to make campaign creation simple and beginner-friendly, but we’re continuously working to improve the interface and user experience. Our development team is already implementing updates that align with Meta’s latest best practices and design standards.
2. Meta’s newest technology
Easy Ads fully integrates with Meta’s latest conversion APIs and campaign objectives. However, performance can still vary based on the data available in your catalog, your target audience, and product pricing.
3. Campaign performance and ad spend
You mentioned that you spent around $300 and got 3 sales. While we understand how disappointing that feels, please note that the campaign only ran for 3 days — which isn’t enough time for Meta to gather sufficient data and optimize performance. Meta’s learning phase usually requires at least 7 days or 50 conversions before stabilizing results.
Also, we don’t recommend starting with a very high daily budget when your campaign is still in the learning phase. It’s best to start smaller, allow Meta to learn and optimize, then scale gradually once performance improves.
4. Refund request
Regarding your refund concern, Easy Ads doesn’t have access to or control over your ad spend — all charges go directly through Meta Ads.
We’d love to review your setup together to understand what may have caused the performance issues and share practical recommendations to improve your results.
Would you like to join a quick call with me to investigate why that happened?
This call is totally free and will help us go through your setup step by step.
Thank you again for your feedback and for giving Easy Ads a try.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team
Terrible experience, mostly because of their AI support. It taken me a week to finally talk to a real person after maybe 10 or more emails / chats. (its just an endless AI loop)
Even when i finally got to talk to a person they would still send me ridiculous answers, complete waste of time.
The app itself is easy to use but also pretty useless. Only thing it does is create a catalog feed so you can run a catalog ad, but the free meta app does a better job since it will have better automation options and your not stuck to an outdated way of targeting like with this app. (Meta algo works much better then this old way of targeting)
First time I ever leave a 1 star review but this company absolutely deserves it. If your looking for a cheap way to run catalog ads, use meta's free app. If your looking for a way to run high quality catalog ads, use Socioh. they are a 100x better.
Hi Plebs en Snobs,
Thank you for your feedback. We understand your frustration and sincerely apologize for the challenges you experienced with our support.
Our AI system is designed to provide fast and effective answers, but once you requested human assistance, we responded as quickly as possible to ensure you received personal support.
It seems you may not have had the chance to fully explore the app’s potential or benefit from the guidance our team provides to optimize campaigns.
Your feedback is extremely valuable, and we’ll continue improving both our support and app features to provide a better experience for all users.
We truly appreciate your input and hope you’ll consider giving the app another try in the future—we’d be happy to help you get fully set up.
Best regards,
The Easy Ads Team
the worst app in the world . very low custmerservice. not rekommanded. WARNING!
Hi N&L E-com Store,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the app did not meet your expectations.
Sometimes, results may not fully reflect the app’s capabilities if it’s only used for a brief period. We always recommend exploring the app over the full trial period to experience all features and support options and get the most accurate results.
We truly value your input, as it helps us improve both our support and the app itself for all users. Our team is always available to assist anyone who wishes to fully explore the app’s capabilities and maximize their results.
Best regards,
The Easy Ads Team
★☆☆☆☆ Extremely Misleading – Charged Me Twice During Free Trial
This is the second time I've had a terrible experience with the Easy Ads app, and I feel compelled to warn other Shopify store owners.
The app promises a 10-day free trial, but that's highly misleading. I uninstalled the app well before the trial ended, thinking I would not be charged. Despite this, I was billed ₹2,590.13 — again, just like the first time I tried this app months ago and faced the same issue.
There was no clear warning that billing starts immediately upon installation or continues even after uninstallation during the trial period. That defeats the entire purpose of a “free trial.” This feels like a trap to bill users regardless of their intent to continue using the app.
When I reached out for help previously, I got no meaningful support or refund. This time, I am escalating the issue to Shopify directly.
Avoid this app at all costs unless you want unexpected charges and zero accountability. Shopify needs to seriously review whether this app complies with fair billing standards.
Hi ShoppingMood,
Thank you for your feedback. We understand your frustration and sincerely apologize for the confusion regarding the trial and billing process.
We’d like to clarify that Shopify handles all billing for apps in the Shopify App Store. If an app is used after the free trial period, this will trigger billing.
After your refund request, we reviewed your case and initially reached out via email. As we didn’t receive a response, we followed up via WhatsApp to assist you promptly.
We then issued a full refund and explained the reason for the charge. We also stayed in touch to ensure you received the refund, as we prioritize providing a smooth and reliable experience for all our users.
We truly value your input and hope this clarifies the situation.
Our goal is always to provide transparent billing and responsive support, and we’ll continue working to improve the experience for all users.
Best regards,
The Easy Ads Team
High Charges
Zero Result
Worst Experience Ever.
Hi BlackBole,
Thank you for sharing your feedback. We’re sorry that your experience didn’t fully meet your expectations, and we’d like to address the points you mentioned.
Results & Engagement: During the first 7 days of your campaign, your store received over 1,100 product views and 13 orders, with an average cost of just 5 BDT (≈0.041 USD) per click. These results show that the app was able to drive engagement and conversions at a low cost right from the start.
Post-Click Performance: Our team identified that the main area affecting overall results was in the post-click journey. We shared guidance on opportunities to optimize conversions further after users reached your store.
Support & Guidance: Our team is always available to provide support and help maximize campaign performance. We’d be happy to guide you through all the features of the app to ensure a smoother and more effective experience.
We understand that the full potential of the app may not be immediately visible, and we’d love the opportunity to help you explore it fully. Your feedback is extremely valuable and helps us continue improving both our support and app features for all users.
We hope you’ll consider giving the app another try, and our team will be ready to assist you every step of the way.
Best regards,
The Easy Ads Team
It didn’t provide the expected results.
Hi Souq Emiratino,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
We’d like to mention that it can be difficult to judge the app’s full potential after only two days of use.
Advertising campaigns usually take time to optimize and generate results, and exploring the app over the full trial period allows you to experience all features and support options fully.
Our team is always available to guide you through the setup and help optimize campaigns to achieve the best possible results.
We’d be happy to assist you in getting the most out of the app if you’d like to give it another try.
We truly value your input and hope to help you achieve great results in the future.
Best regards,
The Easy Ads Team
useless app.... I never recommend anyone to use it
Don't recommend this app at all. It is a big waste of money. No conversions, just a few and very expensive. We followed all their steps to assure it is just useless. We know about meta ads, we just wanted to enhance our conversions but instead we ended up only losing money. Once Ouissal gave us a support but when we doubt about his suggestions, he didn't seem to be very happy. Their arguments are very poor but as we know how to run ads we are aware of what works and what not. Many innocent and people expect to get miracles here but sometimes AI is not as intelligent as they say. As a recommendation, learn yourselves how to run ads and you are very likely to get better results than the ones from these kind of apps. Don't take the easy path, learn by your own, test on your own. By the way, their data was way too inaccurate, their end provided much more conversions than the real ones. They blamed facebook but that is false. That never happens to us with our direct ads on meta ads.
Hi Polovers,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the app did not meet your expectations.
Our goal is always to help users optimize their campaigns and enhance results, but we understand that outcomes can vary depending on many factors, including campaign strategy, audience, and ad content.
We strive to provide accurate data and guidance, and our support team, including Ouissal, is always available to offer advice and clarify any issues. We regret that our suggestions did not fully align with your expectations.
Your feedback is extremely valuable, as it helps us identify areas where we can improve both our support and the app’s functionality. We encourage all users to combine their own expertise with the tools and guidance we provide to achieve the best possible results.
We truly appreciate your input and hope to continue improving so that all users can have a smoother and more effective experience with our app.
Best regards,
The Easy Ads Team
Customer service is utter crap . still waiting for a refund .
ap was not even used for 30min
We installed Easy Ads twice and used it for around 2 months and 1 month separately, but the results were disappointing – ROAS stayed below 0.50. When we run ads directly on Meta, we consistently get a minimum of 2 ROAS. The support team also didn’t provide a clear plan to improve performance
Hi A&A Luxury Clothing,
Thank you for sharing your experience. We completely understand your frustration!
It’s great to hear that your Meta campaigns are performing well with a ROAS of 2. The reason Easy Ads may have shown lower ROAS in your case is that, while the app is successfully bringing qualified traffic to your store, conversion also depends heavily on the product page and checkout experience. Even high-performing Meta campaigns can face challenges if visitors hesitate to purchase once they reach the page.
The good news is that Easy Ads offers advanced automation and targeting, which can outperform manual campaigns once the page experience is optimized. Simple improvements like faster loading, trust signals, clearer product photos, and a streamlined checkout can make a significant difference in turning clicks into purchases.
We’d love for you to give Easy Ads another try. We can guide you step by step to optimize your pages and campaigns, helping you maximize your ROAS and get the best results possible. Your success is our priority, and we’re here to make it happen!
Warm regards,
The Easy Ads Team