AI ‑ Easy Ads for Facebook Ads

Hi trendingshoping.com,

Thank you for your feedback. We’d like to clarify a few points regarding your experience with Easy Ads for Facebook Ads:

Billing is handled by Shopify; Easy Ads does not have any access to charge users directly. All billing for third-party apps is fully managed by Shopify.

Account review & refunds: We encourage you to contact our support team via live chat or email at easyadsapp@gmail.com.

We’d be happy to review your account, and if you are eligible, we can issue a full refund.

We’re here to help and want to ensure everything is resolved fairly. Please reach out so we can review your account and assist you.

Best regards,
Easy Ads for Facebook Ads

Hi Selfie Beauty,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating it can feel to be charged after a trial period.

Just to clarify, Shopify manages all billing directly. If the app isn’t fully uninstalled before the trial ends, Shopify will automatically issue the first invoice. This is a standard process across all apps on the Shopify App Store.

We’ve already processed your refund, as ensuring our customers’ satisfaction is always our top priority. We also reached out to you via WhatsApp to make sure you received it.

We hope this clears up any confusion, and we’d be more than happy to assist you with any other questions or concerns you may have.

Best regards,
The Easy Ads Team

Hi Bewilderment,

Thank you for taking the time to share your feedback — we truly appreciate it.

We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail:

1. Setup experience

You mentioned that the setup felt outdated. Easy Ads is designed to make campaign creation simple and beginner-friendly, but we’re continuously working to improve the interface and user experience. Our development team is already implementing updates that align with Meta’s latest best practices and design standards.

2. Meta’s newest technology

Easy Ads fully integrates with Meta’s latest conversion APIs and campaign objectives. However, performance can still vary based on the data available in your catalog, your target audience, and product pricing.

3. Campaign performance and ad spend

You mentioned that you spent around $300 and got 3 sales. While we understand how disappointing that feels, please note that the campaign only ran for 3 days — which isn’t enough time for Meta to gather sufficient data and optimize performance. Meta’s learning phase usually requires at least 7 days or 50 conversions before stabilizing results.

Also, we don’t recommend starting with a very high daily budget when your campaign is still in the learning phase. It’s best to start smaller, allow Meta to learn and optimize, then scale gradually once performance improves.

4. Refund request

Regarding your refund concern, Easy Ads doesn’t have access to or control over your ad spend — all charges go directly through Meta Ads.

We’d love to review your setup together to understand what may have caused the performance issues and share practical recommendations to improve your results.

Would you like to join a quick call with me to investigate why that happened?

This call is totally free and will help us go through your setup step by step.

Thank you again for your feedback and for giving Easy Ads a try.

Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team

Hi Resolvaa,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Easy Ads didn't meet your expectations.

We'd like to address your concerns:

1. Regarding Support:

We reviewed all your conversations with our support, and we ensured that our team provided hands-on assistance throughout your journey, including ad setup, campaign reviews, performance analysis, website evaluation, and personalized recommendations tailored to your business.

Our ad experts remained available to guide you and answer questions at every step.

2. Regarding Value & Results:

Easy Ads for Facebook Ads is a complete advertising system designed to help merchants build structured campaigns, reach the right audiences, and avoid common setup mistakes.

However, successful advertising requires more than just smart ads; it also depends on having a smooth website experience, strong branding, and smart pricing.

Therefore, our Meta Certified Media Buying Professional provided a detailed analysis showing that your ads performed well with a strong click-through rate, meaning they effectively reached the right audience. The challenge was that visitors weren't converting on your website, which indicates optimization opportunities beyond the ad campaigns themselves.

3. Moving Forward:

We want to see you succeed. Therefore, our team remains available to provide guidance on improving your website's conversion rate. Please don't hesitate to contact us, we would love to help.

Thank you again for your feedback. It helps us continuously improve our app and support.

Best regards,
The Easy Ads Team

Hi Quickolla,

Thank you for sharing your feedback. We’re sorry for the difficulties you experienced with Easy Ads.

We’d like to clarify that campaigns run through Easy Ads are powered by AI, which means they need to be properly configured in your Ads Manager to work correctly.

If the setup isn’t complete, the campaigns cannot launch as intended, even if Ads Manager allows ads to run.

Our support team has contacted you via email multiple times to ensure we follow up with you until the issue is fully resolved and your campaigns can run successfully.

We are committed to helping every user get their ads running smoothly and efficiently.

We appreciate your feedback; it helps us improve both the app and our support process for all users.

Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team

Hi ShoppingMood,

Thank you for your feedback. We understand your frustration and sincerely apologize for the confusion regarding the trial and billing process.

We’d like to clarify that Shopify handles all billing for apps in the Shopify App Store. If an app is used after the free trial period, this will trigger billing.

After your refund request, we reviewed your case and initially reached out via email. As we didn’t receive a response, we followed up via WhatsApp to assist you promptly.

We then issued a full refund and explained the reason for the charge. We also stayed in touch to ensure you received the refund, as we prioritize providing a smooth and reliable experience for all our users.

We truly value your input and hope this clarifies the situation.

Our goal is always to provide transparent billing and responsive support, and we’ll continue working to improve the experience for all users.

Best regards,
The Easy Ads Team

Hi BlackBole,

Thank you for sharing your feedback. We’re sorry that your experience didn’t fully meet your expectations, and we’d like to address the points you mentioned.

Results & Engagement: During the first 7 days of your campaign, your store received over 1,100 product views and 13 orders, with an average cost of just 5 BDT (≈0.041 USD) per click. These results show that the app was able to drive engagement and conversions at a low cost right from the start.

Post-Click Performance: Our team identified that the main area affecting overall results was in the post-click journey. We shared guidance on opportunities to optimize conversions further after users reached your store.

Support & Guidance: Our team is always available to provide support and help maximize campaign performance. We’d be happy to guide you through all the features of the app to ensure a smoother and more effective experience.

We understand that the full potential of the app may not be immediately visible, and we’d love the opportunity to help you explore it fully. Your feedback is extremely valuable and helps us continue improving both our support and app features for all users.

We hope you’ll consider giving the app another try, and our team will be ready to assist you every step of the way.

Best regards,
The Easy Ads Team

Hi Retrofitters,

Thank you for taking the time to share your feedback — we truly appreciate it.

We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail:

App usage and setup:
You mentioned that the app was not even used for 30 minutes. We noticed that you installed the app five times this month. The first time, your free trial expired, and after the second installation, you moved to a paid subscription. These factors may have affected your experience with the app.

Customer service and refund:
Just to clarify, Shopify manages all billing directly. If the app isn’t fully uninstalled before the trial ends, Shopify will automatically issue the first invoice. This is a standard process across all apps on the Shopify App Store.

We’ve already processed your refund, as ensuring our customers’ satisfaction is always our top priority. Our team also reached out to you via WhatsApp to make sure you received it.

We’d be happy to schedule a quick call to confirm that you received your refund and address any remaining questions. This call is completely free and will allow us to ensure everything is resolved.

We hope this clears up any confusion, and we’d be more than happy to assist you with any other questions or concerns you may have.

Thank you again for your feedback and for giving Easy Ads a try.

Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team

Hi Blazed Wear,

Thank you for reviewing the Easy Ads app.

We apologize for the inconvenience the sync bug has caused you. Since reported, it has been fixed.

Regarding the payment issue, please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.

We have no access to your billing information whatsoever or the ability to charge you.

If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.

We look forward to hearing your reply to our last email.

Best,
Maria Chanaoui
Communication Manager

Hi N&L E-com Store,

Thank you for sharing your feedback. We’re sorry to hear that your experience with the app did not meet your expectations.

Sometimes, results may not fully reflect the app’s capabilities if it’s only used for a brief period. We always recommend exploring the app over the full trial period to experience all features and support options and get the most accurate results.

We truly value your input, as it helps us improve both our support and the app itself for all users. Our team is always available to assist anyone who wishes to fully explore the app’s capabilities and maximize their results.

Best regards,
The Easy Ads Team