Reviews (829)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies creating and managing Facebook ad campaigns. They commend the responsive and helpful customer support and value the AI-driven optimization that boosts ad performance, traffic, and sales. Features like automation and educational support save time and make the app accessible to those new to advertising, enhancing their overall business revenue.
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This is crazy. I don't know what has happened but after launching this campaign by easy ads, not only it took a few days to start running but my facebook account got disabled.
Prior to that, I've run many different types of ad sets and and campaign and it all worked out smoothly. My mistake is that facebook account is connected to two businesses that I'm running and now I've lost access to ads for the other business.
I can't even get the facebook account to review. It's ridiculous. And im sure it has something to do with advertising. And at the time it all happened, the only ads that are being run by that account is easy ads. ONLY.
Hi Velurea,
Thanks for reviewing the Easy Ads app.
Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, this means it uses the same API as the Ads Manager.
Also, please note that Ad Accounts get disabled for the content of their ads, using a suspicious payment method, or a suspicious ad destination which is your website.
We'd love to assist you in getting in contact with the Meta team or creating a new ad account.
Please refer to our last email to us for more details on this.
Looking forward to hearing back from you.
The Easy Ads Customer Support Team
I have not used it's features ones, and i had cancel subscription, but it still try to charge subscription fees, it will not revies bill
Hi GAWARGURU PRINTS,
Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be.
For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged.
This is why the app's fee is under a bill with Shopify, not us.
We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.
If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know.
We apologize for the inconvenience this issue may have caused and we hope this issue in the future.
Best regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
I installed the Easy Ads App in late December 2023. Let it run for a few weeks and it didn't generate any sales.
I asked for help through their support, and all I got was excuses about why it doesn't work, instead of solutions. I actually was pleading with them to assist me in getting it to work.
After no joy in dealing with two different people, namely: Ouissal and Millenni, I then told them that I'd rather delete the app.
After this, someone else named Maria suggested a call with me to get it working and directed me to their calendar to schedule the call. Which I happily tried to do. Unfortunately, the calendar was fully booked.
So I contacted them again asking when could a slot be made available and was told they would get back to me if a cancellation happened. This was on the 24th of January 2024. Today is the 12 Feb and I haven't heard anything from anyone.
The scary part is that the diary is probably fully booked because so many people are having trouble using the app and are booking support calls.
I was rather disappointed as I believed that the "Easy Ads" app was a good app and that I was doing something wrong and thus asked for help. Sadly it was not forthcoming.
Anyway, I am now exploring alternative solutions. I've given these guys more than enough time and opportunity to assist me in getting their app to work.
Moving forwards and onwards.
Hi Ascend Forex,
Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced.
It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution.
Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times.
Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app.
Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion.
I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process.
As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at support@easyadsapp.com.
Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support.
Kindest regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
Totally un-satisfied with the service and results.
Hi AM AY Mega Store,
Thank you for taking the time to review Easy Ads, we're sorry you did not enjoy it.
Can you please share with us some details on what you're not satisfied with? Thank you!
Looking forward to hearing back from you.
Best,
The Easy Ads Support Team
The service is very bad they deducted $39 for me money where it was no single client came to me this whole thing is just nothing and they are very frustrated and nothing really nothing came through and all this reviews are fake
Hi Cardley,
Thank you for taking the time to review Easy Ads.
Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.
Regarding the results, kindly note that launching an ad does not automatically mean you’ll get sales, which is why we offer to provide feedback on your products and store before you even launch a funnel.
Finally, kindly note that the reviews on the App Store are monitored by Shopify and they are routinely checked, claiming our reviews are fake because you did not follow the correct procedure concerns Shopify in the first place.
We’re looking forward to hearing back from you.
Best,
Maria
worst app can't be trusted they charged me even after i deleted their app not recommended! be aware this aint trustable
Hi Justglambeauty,
This is Maria from the Easy Ads for Facebook Ads app.
As expressed in previous emails, kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.
We attempted to approve a full refund from our end, but it failed due to an issue with Shopify's payment processor.
Please check your email inbox to learn more from the Shopify representative working on fixing this issue.
Please rest assured that you will be granted a full refund as soon as Shopify fixes this issue.
Best,
Maria
STAY AWAY of this app, you are better of following YT videos on how to use ads yourself. I installed it, but it's full of bugs!!! Even my son of 6 can code a better app. The positive reviews are probably been put there by themselves as I can't imagine someone would be happy with all these bugs in the app. And no it's not related to only my installation/theme/account, it's just common sense.
I'm serious about this and an honest review. You can contact me if you want to know more, but here's my view :
Their support is active, but doesn't have a clue what to solve. They continously want screenshots and/or Google meetings. Just to keep you busy.
1. It always selects all products from your catalogue. Filter from tags isn't working. Only when you edit the advertisement for a 2nd time...
2. Everywhere you see from time to time "Network error" or other messages popping up. According to support you can ignore those, doesn't affect anything :/
3. The image styling first didn't work, you can style a product image with fancy things, but same thing here, it doesn't save your changes.
Then they fixed it. But now it does work, but as soon as you edit it into something else....it again doesn't save it.
4. Sometimes with generating AI messages, it shows a server error, it does continue, but it can't be good.
5. I noticed a huge amount of incoming spam chats on Facebook and Instagram. Not 100% sure if it's related to this app, but I didn't had this before, so I guess something with data is been shared.
6. They keep sending double emails, not possible to unsubscribe and they don't reply to your emails to unsubscribe. Busy for 3 weeks to get me of their mailing
Hi Styleprints,
Thanks for reviewing the Easy Ads app.
We apologize for the issues you've experienced with our app.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, which means it uses the same API as the Ads Manager.
Errors on the app reflect the errors you'll get on your Ads Manager if you tried to create the app yourself from the Ads Manager.
Also, please note that you tried the app during an API deprecation, we could not reproduce the bugs mentioned in your review at this time.
Reviews on the app store are verified by Shopify themselves, you may contact Shopify regarding any suspicion regarding reviews.
Your feedback is invaluable, and we’re committed to addressing these problems.
Could you please reach out to our support team directly so we can work on resolving these specific issues for you?
Thank you for your patience and understanding.
The Easy Ads Customer Support Team
without my permission this app install and charges deduct from my bill its scam doing by shopify right now please solve my problem
Hi 69lifestyle,
This is Yassir from the Easy Ads team.
I have noticed that you have left this review before contacting us. We're always more than happy to assist our users in finding success and we also provide a full refund whenever requested.
Kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.
However, we understand how frustrating it can be to find an unexpected charge on your bill and that this review is a result of this frustration. That is why our support team is getting in touch with you through email right now. Please reply to our email so we can resolve this issue for you.
Rest assured that you will be granted a full refund if that's how you would like to move forward with this matter.
Best,
Yassir
I m not recommending this app.it have not given me any result. even after uninstallation fee was deducted....
Hi Trendz Store,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues.
Kindest Regards,
Maria
my fb ads account has a issue with payment thats reason i don't want use it and want uninstall after approve the bill you guy's write no charge in 10 days now its show me have to pay $27.95 usd how is that thing is work explained to me someone
Hi GARDENHILLS.US LTD,
Thank you for reviewing Easy Ads for Facebook Ads.
My name is Maria, and I'm the Marketing and Communication Manager at Easy Ads.
I'm sorry for the frustration this charge caused you. ☹️
Please note that you are charged by Shopify, not the app developer, for all Shopify apps.
The app's charge is under a Shopify bill, not a bill with our name.
An app developer cannot access your billing information and, therefore cannot charge you.
With the tools available to us, we can only reverse an existing charge, or approve a refund for one already made.
In your case, we have answered all of your messages via email and you did not view nor respond to any of them.
We even sent you a direct message on Instagram, yet, you have not replied.
Kindly provide us with a screenshot of your bill, as requested in our messages, so we can proceed with refunding you.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads