Easy Ads for Facebook Ads

Nice response from customer service... Quick action taken... Since I have not used the app so I request to refund the amount and they cooperated very well and done the things which help both sides.. thank u

I just tried out the easyads for my Shopify Dropshipping store for free Trial! I don't know about their performance in the store as i didn't care about it.
But their customer service was excellent!
They had resolved my issue within 2-3 days. I was charged for the app in my shopify bill so i initiated the refund request to them. To my surprise, I got my refund within 2 days. This 5 star rating is for their customer service!

I will update about their impact on my shopify store after the proper use!

I was having issues with setting this all up, however Milenni was always pleasant, and understanding of my needs as well as my learning speeds by providing me with clear instructions and links on how to resolve certain issues. Thank you so much to EasyAds team and especially Milenni with the abundance of patience she has for me

I set up the app once, but after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it. During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value. I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do.

Dear Easy Ads Team,

I must emphasize the importance of sincerity in customer service; please do not provoke my displeasure. Firstly, I would like to reiterate that I have installed your application twice. During my first experience, I was deeply frustrated with the dismissive attitude in the response to my query. My question was regarding an issue with my funnel ads not being distributed in the order of Awareness, Consideration, Decision, Loyalty. Instead, after running for four days in the Awareness phase, it abruptly shifted to the Loyalty funnel.

Mrs. Milenni's response suggested that I should not worry as this was an obvious policy to optimize budget use, accompanied by a link to Facebook's Advantage+ policy. Was this genuinely helpful? What I needed to understand was the rationale behind a funnel that should naturally progress from Awareness to ultimately Loyalty, but instead jumps directly to Loyalty. It's almost comical to expect an audience just becoming familiar with my brand to suddenly exhibit loyalty without having purchased anything from my website.

For this second installation, I have spent nearly 1,000,000 VND (approximately $41.25), which now seems like a questionable investment.

Secondly, regarding the email spam issue, are you certain about sending only two emails? Would you like me to provide screenshots of my inbox showing four emails from Mrs. Maria? I reconsidered my stance out of sympathy for the tone of your emails and gave Easy Ads a second chance, only to be met with disappointing results, leading to its deletion.

Thirdly, when using GA4 for analytics, I noticed a complete absence of traffic from Facebook, which starkly contrasts with the data you double-checked. Please, spare me the humor.

Moreover, your lack of professionalism is profoundly disappointing. Discussing client budgeting, market presence, and international reach is a matter of utmost confidentiality. Your casual mention of these details is enough to question your professional integrity.

In conclusion, please avoid compelling me to escalate this matter through reviews in various forums.

Sincerely,
Albert

Hi Maria Chan,

Thank you for your prompt response.

I want to emphasize that my Shopify store was meticulously designed by top-ranking Shopify experts with extensive experience in conversion optimization. I'd be more than willing to share the names of the partners and designers involved to attest to the credibility of the design.

Additionally, my product catalog consists of over 2000 authentic items with proven market appeal. While I understand the importance of a well-optimized store and product selection, I've chosen to explore other solutions.

Currently, I am using a different application that has seamlessly addressed the glitches I encountered on the ads manager. The results have been outstanding, with significant conversions. I value the insights provided by your team but felt compelled to share my experience for transparency.

Thank you for your understanding, and I wish you the best in your endeavors. My feedback is offered genuinely, and I appreciate the opportunity to share my perspective.

Best regards,