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Unfortunately this app was not as user friendly as I would've hoped.
I originally paid $179 for a year's subscription, but after realizing it wasn't going to work out, I reached out to the company and was told they'd refund me. They did not. Months later I got an email saying the app had been updated, so I gave it another chance, but the app was still underwhelming and unusable. I contacted the company again and after much back and forth, FINALLY got a refund for the $30. It was only after leaving this review that they acknowledged their error and refunded the additional $150 in hopes that I would change my review.
To be clear, I subscribed to the app based on what the previews showed and to get full access to all features. That's why I spent the money - but then was entirely disappointed.
I don't write reviews for no reason.
Edited to add: I originally gave them an additional star because they did eventually refund my money. But I have since deducted it because they continue to email me trying to get me to change my review and I also keep getting emails every time they edit their response (which is often).
We’re sorry to hear that your experience did not meet your expectations.
To clarify the situation, our refund policy is publicly available and explains how refunds for annual subscriptions are calculated. Annual plans are offered at a significant discount compared with monthly billing, and when an account has been actively used for an extended period, the time used is calculated at the standard monthly rate when processing a refund.
In this case, there was clearly a delay and miscommunication on our side regarding the refund process, and we acknowledge that this should have been handled better. Once the issue was fully reviewed, the remaining refund amount was processed.
EasyCatalog is trusted by more than 10,000 merchants, and we continuously work to improve the application based on customer feedback. We understand, however, that every business has different requirements and that our app may not be the right fit for every workflow.
We also offer a free plan so merchants can explore and test the application before committing to a paid subscription.
We apologize for the frustration caused by the refund process and appreciate the feedback, even though we're sorry that the overall experience did not meet your expectations.
They have been great to work with! Open to suggestions and have adjusted settings and created options that better suite my catalog. The app is easy to work with if you are looking to import products and data from Shopify.
The app works as intended, and if you encounter any issues or need a feature update, the team is incredibly responsive and quick to implement improvements. Their support and commitment to continuously enhancing the app have made for a great overall experience.
Customer service was really quick and helpful.
The app potential is huge. Using catalogues in our business has been a game changer. It has significantly increased revenue and using this app and connecting it to the store is great.
What a time saver!!! This app is AWESOME!
2nd updated Review: We have changed our review from 1 stars to 4. After a rocky start with the app and the customer support, The developers have vastly improved and has fixed the issues we were having. The communication is far better now and we are looking forward to working more with this app and getting our catalogues up and going. Thank you
First Review: We have paid for the annual subscription at $179.99 for the year expecting a catalogue app that isbn't bugging and actually saves the work... unfortunately thats not the case.
If you want to do work that disappears when you come off the app..... then this is for you!
Support response is slow or non existent. i'm not talking a few days slow. i'm talking I have emailed 3 times since their last communication on 24th February 2026 and still waiting for a response to any of them on 25th March 2026.
The app has a lot of potential but currently its disappointing and doesn't do whats advertised at all.
Hi there, I sincerely apologize for the delay in delivering this.
Now, it’s ready for use, and we’ve tested it in multiple scenarios, and everything works perfectly.
Once again, we apologize for any inconvenience caused
Misleading pricing and a frustrating experience. The App Store listing says the Free Plan includes unlimited products, collections, and pages, but that is not true. Even the Basic Plan has a 10-page limit, which is not clearly stated either.
I first tried building a catalog with the new Editor Version 10, but it had so many bugs and missing features that I had to start over in the old editor.
There, updating products is very inefficient because pages need to be rebuilt and metafields have to be reloaded manually every time you add/update products.
On top of that, PDF exports are not reliable. Elements sometimes appear differently than in the editor. Overall, not transparent and not ready for serious use.
UPDATE 02.09.2026.
There were so many issues in the previous version, which is why we built a new one from scratch. All issues are resolved, and it works perfectly. I can say there is no other app in the Shopify app store with so many features that is still easy to use.
Please give us one more chance, as we have solved all the problems!
Hello! You should know that you are the only ones in the marketplace offering this product for generating PDFs from our Shopify data. For my market and sales method, this has been essential since I started 10 years ago, and even more so for sales via chat.
Now I've had problems with customer service, as the catalogues keep loading and don't finish generating, and when I want to duplicate them to preserve the design I've already made, it doesn't work.
Please give us a clearer support channel with tickets. Keep working hard because we need you, and you still have the opportunity to earn good money with your development.
Sinceramente es muy buen herramienta muy completa estaría bueno que estuviera traducido a español castellano, y para lo que hace esta super buen precio. 100% recomendado si tienes muchos productos y además te dejar editar para diseñarlo bonito buen trabajo :D
