Catalog Maker by EasyCatalog

We subscribed to the highest tier ($359.99/year), expecting better functionality and priority support as advertised. Unfortunately, this app has been a complete disappointment.

Support is non-existent: Despite paying for "priority support," our requests were ignored or delayed for days. Even after escalating the issue, we received no meaningful help.
Buggy and unreliable: The app is riddled with issues. Syncing doesn’t work properly, and customizing pages doesn’t create usable templates. It’s not intuitive and far from user-friendly.
False advertising: The features promoted in the App Store do not reflect the actual experience. It feels like a marketing gimmick designed to upsell a broken product.
Refund ignored: We formally requested a refund after months of problems and were met with silence.

This app is nowhere near worth the price. Save your money and look elsewhere.

Abbiamo pagato l’ultima versione 599 €, mentre ora l’abbonamento annuale costa 179 €. Questa situazione è inaccettabile e appare come una vera e propria truffa.
Chiediamo il rimborso della somma versata oppure, in alternativa, l’estensione dell’abbonamento di almeno due anni aggiuntivi.

constantly crashes, doesn't autosave. If you like working for hours to find your work gone, then this app is for you.

Terrible experience. The UI is clunky, confusing, and extremely time-consuming to use. The app feels very limited and far from user-friendly.

The biggest issue is misleading information on their pricing. They advertise a “free plan with watermark,” but what they don’t explain is that the watermark is not a small corner mark—it’s a huge box plastered across every single page of your catalog. After you waste an hour or more creating a catalog, you realize it’s completely unusable unless you pay. That’s not a watermark, that’s bait-and-switch.

This app is a total waste of time and money. Shopify should really remove apps like this from the store.

Despite continuous promises of updates and solutions from the development team, the fundamental issues persist, severely limiting the functionality and efficacy that this application is supposed to offer. The technical support, while accessible, rarely provides effective solutions, leaving me with a tool that promises much but delivers little, causing considerable frustration and significant time loss.

This company stop updating software and is not longer compatible with Shopify

Waiting for over 2 months for refund. I email them every week and they tell me they will process a refund...still waiting.

I do not recommend this app.

Update: I have been told I was getting refunded since August 30th. It is October 20th and still have not received it. Nothing was done immediately.

Update: I finally received by refund that I was told on in August was complete. Awful customer service. I did realize that I was not refunded the full amount and a processing fee was taken out. They told me if I changed this review, I would be credited the processing fee. My review stands as one star, this company lied to be several times saying they processed a refund, and they did not. They are also trying to buy a better review by offering all my money back. They can keep the processing fee. I will not be changing my review. I recommend you find an app with better customer service.

the result is not mobile friendly. We have been asking for a change to a template for months, it was promised to us but never implemented. The assistance service replies sporadically via email.
We are very dissatisfied.

This app has awesome potential but is highly unstable. I lost my work no less than 10+ times. It's lacking some basic formatting functionality, it's super buggy, and some features don't work at all. It took me 3 days to complete what should have taken less than 3 hours. I reached out to tech support, which is non-existent. At one point it wouldn't even allow me save my file anymore. That's when I had to start over completely, and I was very careful to do everything perfectly the first time with no need for changes, and I finally got it to work. I'm very happy with the end result, which is why I gave it 3 stars instead of 1. Update: I've tried emailing support, but they only reply to the reviews on this page. Have not responded to a single email. Reduced to 1 star for this reason.

The app is unable to display Chinese characters properly even I reported the case to the support but it is not fixed after a week. Moreover, it's always hard to download the big catalog file as my shop is having few hundreds of items.