Easy Catalog: wholesale/retail , 109 reseñas
Refinar
-
Por calificación
Extremely frustrating to use! The interface is not intuitive at all, and I often find myself lost trying to navigate through the various features. It feels like you need a manual to do anything. Even simple tasks are complicated by the software's cluttered layout.
NEW FAKE REVIEW FROM FAKE STORE.
Will be removed soon by Shopify team
Waiting for over 2 months for refund. I email them every week and they tell me they will process a refund...still waiting.
I do not recommend this app.
Update: I have been told I was getting refunded since August 30th. It is October 20th and still have not received it. Nothing was done immediately.
Update: I finally received by refund that I was told on in August was complete. Awful customer service. I did realize that I was not refunded the full amount and a processing fee was taken out. They told me if I changed this review, I would be credited the processing fee. My review stands as one star, this company lied to be several times saying they processed a refund, and they did not. They are also trying to buy a better review by offering all my money back. They can keep the processing fee. I will not be changing my review. I recommend you find an app with better customer service.
Dear Nicole,
Thank you for sharing your feedback. We're sorry to hear about your recent experience with our service.
Upon reviewing your subscription history, we see that you signed up for our yearly plan on March 14, 2023, which included a generous 50% discount. During the six months of your subscription, you actively used our app, participated in dedicated Zoom support sessions, and successfully created multiple catalogs using our tools.
Regarding your request for a full refund upon uninstallation, we want to clarify our process. Uninstalling the app is a standard part of our refund procedure. Our aim is to ensure a smooth experience for all users and to process refunds promptly following proper uninstallation.
Please refer to our refund policy detailed at https://easycatalogs.aleksovapps.com/policy for eligibility criteria and refund procedures. We encourage users to review our policies before subscribing to align their expectations.
Kindly note that while a refund can be processed, the calculation will consider the full service price due to the initial 50% discount applied to your subscription. Our refund calculations are based on the service's original pricing to ensure fairness and consistency in refund procedures.
Should you require further information or assistance regarding this process, our support team is available to provide guidance.
We appreciate your understanding. Your feedback is valuable as it helps us improve our services for all our users.
Warm regards,
Perica Aleksov
CEO, aleksovApps
I wish I could give this app zero stars! It's an absolute rip-off! After paying for the premium version, I expected better functionality and support, but I was sorely disappointed. The app is clunky, difficult to navigate, and the features are not as advertised. Don't make the same mistake I did. Find a better app for your Shopify store!
This app is an absolute disaster! It crashed my website multiple times, causing me to lose potential customers. The interface is confusing, and the customer support is non-existent. I wasted hours trying to make this app work, only to end up uninstalling it in frustration. Save yourself the trouble and stay far away from this app!
This app is full of bugs and glitches! It constantly freezes, crashes, and fails to perform basic functions. I reached out to customer support for help, but they were slow to respond and provided no real solutions. Save yourself the headache and find a more reliable app for your Shopify store.
Poor Customer Support
Not User Friendly
Bad Experience
This app has awesome potential but is highly unstable. I lost my work no less than 10+ times. It's lacking some basic formatting functionality, it's super buggy, and some features don't work at all. It took me 3 days to complete what should have taken less than 3 hours. I reached out to tech support, which is non-existent. At one point it wouldn't even allow me save my file anymore. That's when I had to start over completely, and I was very careful to do everything perfectly the first time with no need for changes, and I finally got it to work. I'm very happy with the end result, which is why I gave it 3 stars instead of 1. Update: I've tried emailing support, but they only reply to the reviews on this page. Have not responded to a single email. Reduced to 1 star for this reason.
Hi. Sorry for the problems. That's why I suggest a quick meeting or training via TeamVIewer or Zoom. That way is the easiest to fix the problems you have. Sometimes old browsers are a problem. We will fix that very quickly.
Let me know if you are interested in 30min training session. Best regards
the result is not mobile friendly. We have been asking for a change to a template for months, it was promised to us but never implemented. The assistance service replies sporadically via email.
We are very dissatisfied.
"UPDATE January 23rd, 2023:
My team and I take your bad experience seriously. We have fixed the mobile view and also created the template you requested. Please check: https://thecatalog.io/flipbook_catalog/25751#flipbook-25751
Sorry for delay!
We apologize for the frustration you have experienced with our app's mobile compatibility and the delay in implementing a requested template change. We understand the importance of mobile-friendliness and are working to address this issue as soon as possible. We apologize for any inconvenience caused by the sporadic response from our assistance service and will work to improve our communication and responsiveness. We value your feedback and appreciate the opportunity to improve our service. If there is anything specific we can do to help resolve this issue, please do not hesitate to reach out to us directly.