EDP ‑ Easy Digital Products

Name: EDP ‑ Easy Digital Products
Brand: Axel Hardy
Rating: 5.0 (268 reviews)

Rezensionen (268)

Gesamtbewertung

Anzahl pro Bewertungsstufe

99 % der Bewertungen sind 5 Sterne
264
1 % der Bewertungen sind 4 Sterne
2
0 % der Bewertungen sind 3 Sterne
1
0 % der Bewertungen sind 2 Sterne
0 % der Bewertungen sind 1 Sterne
1

2. Februar 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Jasmin Badd

Vereinigte Staaten

Etwa 2 jahre mit der App

Axel Hardy hat geantwortet 2. Februar 2021

- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.

ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!