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I have been using this app for a few years now, and never once had a problem. I experienced my first issues today (totally my fault, I deleted variants instead of updating products). Customer service was so quick and helpful to help me work out what had happened. It was really reassuring to be able communicate with a real person who was genuinely interested in trying to help me. Thank you so much!
Thank you so much and thanks also for being a user of the app for a few years now! I’m glad to know my app satisfies you perfectly here :)
I used this app because of the multiple files option and also the size limits for the downloads. Alex provides excellent support and the platform is easy to navigate and the file attachment simple. I recommend this app if you want to sell digital prints or products and just need to set it and forget it.
Thank you very much for your review! Don't hesitate to contact me again if you have any questions or need to be guided more on how to use the app :)
Thanks again!
An amazing app and beyond amazing support. Highly recommend for any store focused on digital products.
Thank you so much for your review! Don’t hesitate to get back to me if you have any other questions about the app : you already have my email 😉
My shop specifically deals with digital downloads, I needed something 100% reliable for me a) to be able to upload files easily and more importantly b) for my customers to be able to receive their download instantly without glitch and this has been absolutely the perfect solution.
Thank you so much! An awesome review to read and I'm happy to see that the app gives you the value you are looking for. You know that if you have any question you can contact me and I'm always happy to help. Thanks again for your wonderful review here :)
Perfect app. Very easy to install. Works perfect right away. Support very reactive.
I can recommend without limitations
Thank you very much! I have also just integrated the feature you requested into the app (custom text on the order's confirmation page). Hope you like it!
I like this app a lot! Download links always works. And i had a question for Axel, he replied very quickly. Very good customer service.
Thank you very much! I'm glad you like it and don't hesitate if you have any more questions ;-)
Amazing app! A few months back I had been searching and wracking my brains on how to fulfil digital items without going through a long cumbersome process - this app does it all without any hassle and has a brilliant method to manage digital inventory. Would love to see one more feature perhaps - A way to mask the digital item that is given in the order and a way to know its been "redeemed" or "opened"
Thank you so much! Your review was already amazing but you made it even better with your awesome suggestions to improve the app. I always highly take in consideration the merchant vision and they help me to improve the app in the different updates I push. I have added both of your ideas in my to-do list and I will study them next week to see if I can integrate them in a future app update :)
Highly Recommend this APP.
It is very powerful App, the Team is very cooperative, adding features we ask about.
Very very Perfect App to use.
Thank you so much! I'm happy of our conversations about the app since the beginning, your comments really help me to improve it day by day! Thanks again Fadi :)
The app acts as expected, and my digital products are delivered without issue to my customers. It's an easy process to attach the file to a product in my shop.
Thank you so much for your review! Glad you mentioned the fact that it is easy to use : that's my aim when I develop new features for the app :-)
Axel has done such an amazing job with this app, it provides an end-to-end experience for sellers of digital products. What stood out to me is the exquisite customer service, which makes such a difference when you've got a query that you just need it resolved in a timely manner and effectively so you can get back to making sales. Truly recommend!
Thank you so much! I was so happy to guide you through the app while replying to your questions in the chat. I'm super glad you liked the app and support I provide. Customer satisfaction is my number 1 priority. Don't hesitate to come back to me if you have any other questions or need to be guided more :)