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I have only used this app for a month or so but so far I have been very impressed with it and it is working great! I highly recommend it. Thanks
Thank you so much! Thanks for recommending my app and glad you like it :-)
This app was easy to install and use. The download happens perfectly. Axel is very responsive to questions and offers in-depth support with any questions I have. I really like this app.
Thank you for your kind words! It's my top priority to ensure merchants like you have a seamless experience and get the support they need. Don't hesitate to contact me if there's anything else I can do for you. Thanks again :-)
I can really recommend this app. Easy to understand and fantastic support. I had a little bit of trouble adding a line of code and Alex immediately helped me out. He even helped me translate a text into Swedish. Love it!
Thank you so much for your review and it's always a pleasure to assist! If you have any other questions in the future, don't hesitate to send me an email :)
Axel has been incredibly helpful getting our sites up and running with his help. He has also been able to help us with any issues that have come up in a super timely matter and this is one of the most reliable apps for digital products available!
Thank you so much. I was glad to help and happy to take notes of your feedback to improve the app with new features in the next versions. Thanks again!
Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.
- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.
ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!
This app is exactly as described! Easy to use and haven't had any issues with customer downloads. We love the customization abilities. Prior to purchase, customer service was extremely quick and helpful in answering any questions. Would highly recommend this app for digital downloads.
Thanks for your review! I’m always happy to help or answer any questions you may have before or while you are using the app. Don’t hesitate to get back to me if you have any other questions :)
Thanks again for your wonderful review!
Excellent app ! I was looking for an app to translate the email in english (digital downloads doesnt offer this) and actually this app is even smarter than that !
it simply adds a link the order confirmation ! thanks a lot !
Wow thank you so much! Your review definitely made my day and means a lot. I will continue to improve the app and a new update is expected to arrive this week with new features. Hope you'll like them :)
EDP was incredibly easy to set up and implement immediately. When I ran into a snag, a quick email resulted in almost instant support and a super easy fix.
Thank you so much for your review. Happy to read that you like the customer support you got as well :) don’t hesitate to get back to me if you have any other questions!
Perfect app for our digital products! So far everything works just fine and Axel even took some time to implement some extra wishes we had. Great app, great customer service - highly recommended. Keep up that good work :-) Best,
Philip
Thank you so much Philip! I was happy to integrate your suggestion that will bring value to everyone in the app. Don't hesitate to contact me again if you have any questions or any other suggestions in the future :)
I am using this app because I have digital products but all linked on my website via private links. I have courses I sell and instead of wanting to attach a pdf I wanted to give those that purchased access to my course and or information via a private link. This app has helped me do this easily. its soo simple to use and as soon as someone pays the download link takes them to the private link, which has been great for me. Thank you I highly recommend this especially if you just want to send links to people vs a pdf download, but the app is also able to do this too.
Thanks for your kind words about my app and I'm super happy to read that it brings a lot of value to your store! I'm about to release v2.5 and the app will continue to be improved based on merchant's suggestions. Thanks again :)