EDP ‑ Easy Digital Products

Name: EDP ‑ Easy Digital Products
Brand: Axel Hardy
Rating: 5.0 (268 reviews)

Reseñas (268)

Calificación general

Recuentos por nivel de calificación

El 99% de las calificaciones son de 5 estrellas
264
El 1% de las calificaciones son de 4 estrellas
2
El 0% de las calificaciones son de 3 estrellas
1
El 0% de las calificaciones son de 2 estrellas
El 0% de las calificaciones son de 1 estrellas
1

2 de febrero de 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Jasmin Badd

Estados Unidos

Alrededor de 2 años usando la aplicación

Axel Hardy respondió 2 de febrero de 2021

- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.

ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!