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I can really recommend this app. Easy to understand and fantastic support. I had a little bit of trouble adding a line of code and Alex immediately helped me out. He even helped me translate a text into Swedish. Love it!
Thank you so much for your review and it's always a pleasure to assist! If you have any other questions in the future, don't hesitate to send me an email :)
Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.
- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.
ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!
This app is exactly as described! Easy to use and haven't had any issues with customer downloads. We love the customization abilities. Prior to purchase, customer service was extremely quick and helpful in answering any questions. Would highly recommend this app for digital downloads.
Thanks for your review! I’m always happy to help or answer any questions you may have before or while you are using the app. Don’t hesitate to get back to me if you have any other questions :)
Thanks again for your wonderful review!
Excellent app ! I was looking for an app to translate the email in english (digital downloads doesnt offer this) and actually this app is even smarter than that !
it simply adds a link the order confirmation ! thanks a lot !
Wow thank you so much! Your review definitely made my day and means a lot. I will continue to improve the app and a new update is expected to arrive this week with new features. Hope you'll like them :)
EDP was incredibly easy to set up and implement immediately. When I ran into a snag, a quick email resulted in almost instant support and a super easy fix.
Thank you so much for your review. Happy to read that you like the customer support you got as well :) don’t hesitate to get back to me if you have any other questions!
Perfect app for our digital products! So far everything works just fine and Axel even took some time to implement some extra wishes we had. Great app, great customer service - highly recommended. Keep up that good work :-) Best,
Philip
Thank you so much Philip! I was happy to integrate your suggestion that will bring value to everyone in the app. Don't hesitate to contact me again if you have any questions or any other suggestions in the future :)
I am using this app because I have digital products but all linked on my website via private links. I have courses I sell and instead of wanting to attach a pdf I wanted to give those that purchased access to my course and or information via a private link. This app has helped me do this easily. its soo simple to use and as soon as someone pays the download link takes them to the private link, which has been great for me. Thank you I highly recommend this especially if you just want to send links to people vs a pdf download, but the app is also able to do this too.
Thanks for your kind words about my app and I'm super happy to read that it brings a lot of value to your store! I'm about to release v2.5 and the app will continue to be improved based on merchant's suggestions. Thanks again :)
I can't say enough great things about this App and the developer, Axel. I had some questions, so I messaged the developer and he promptly responded. He even implemented an update to incorporate an issue we were having with PDF Stamping on our larger documents. He answered all of my questions and never made me feel like I was a bother or that any of my questions were silly. This App is exactly what we need and the customer service is beyond what we could ask for. If I could give it more than 5-stars, I would!
What a wonderful review. Thank you so much, Chrissy! I’m always happy to help, so thanks for reaching out about your PDF Stamping request. It helped me to discover an improvement to make into the app - I’m glad you liked it. Thank you so much again!
I chose this app to allow sales of License keys for software. The app didn't have all the features I needed, but as soon as I mentioned these things to the developer he added the features straight away. ! :-) The developer is very responsive and is keen to make this app a winner.
I love how easy it is to implement and use. It does what it says and I feel confident it will grow as users request more features.
I can highly reccomend this app and this developer. :-)
Thank you so much for your kind words and for your feedback about the app. I am definitely working on adding more new features to the app. Thanks again and glad you like the app!
Good but a way expensive more than 230 euros For only 30 variant when you sell DAY /WEEK /Month / LIFE TIME per product its reach quicly
After checking your store, I saw that you paid a total of $139.99 until now because you subscribed to a yearly plan in August 2022 so you were charged only once. But I'm not sure to understand your feedback here and I've sent you an email about it - it would be nice if you can get back to me by email so we can talk about it further :)