EDP ‑ Easy Digital Products , 224 recensies

Algemene beoordeling
5
Cijfers per recensieniveau
  • 99% recensies zijn 5 sterren
    222
  • 0% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
    1
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
    1
2 februari 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Jasmin Badd
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
Axel Hardy heeft geantwoord 2 februari 2021

- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.

ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!

1
1