EDP ‑ Easy Digital Products

Name: EDP ‑ Easy Digital Products
Brand: Axel Hardy
Rating: 5.0 (268 reviews)

Avaliações (268)

Classificação geral

Número por nível de avaliação

99% das avaliações são de 5 estrelas
264
1% das avaliações são de 4 estrelas
2
0% das avaliações são de 3 estrelas
1
0% das avaliações são de 2 estrelas
0% das avaliações são de 1 estrelas
1

2 de fevereiro de 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Jasmin Badd

Estados Unidos

Aproximadamente 2 anos usando o app

Axel Hardy deixou uma resposta 2 de fevereiro de 2021

- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.

ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!