Recensioner (268)

Helhetsomdöme
5
Antal per omdömesnivå
  • 99 % av omdömena har 5 stjärnor
  • 1 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 0 % av omdömena har 1 stjärnor
24 mars 2021

I am new to Shopify, which can be really intimidating! I created a digital cookbook that we are selling on our website, and uploading the product through this app made the process so easy! I had an issue on the first day with the automated email that was being sent out through my store, so I panicked, but I contacted Axel, who got back to me right away and walked me through the process to help me fix a setting on my Shopify store. I am so relieved he could help me so quickly! Thank you Axel for a great app and the excellent customer service.

The Food Lens
USA
Mer än 3 år användning av appen
Axel Hardy svarade 25 mars 2021

Thank you so much for this amazing review. I completely get it that the Shopify platform can be intimidating at first and you were completely right to ask me the questions you got about it and about my app! I'm sure it will begin clearer and clearer the more you will use it. But in the meantime, if you have any question about my app or about the Shopify platform itself, I'm more than happy to help! Thanks again :)

21 juli 2020

Does exactly what we need it to do!
Developer responded to our questions really quickly as well.
Recommended!

Rotor Riot Store
USA
Ungefär 3 år användning av appen
Axel Hardy svarade 24 juli 2020

Thank you very much for your review! I really appreciate and will continue to always improve the app :)

31 maj 2020

Great app! Does what it says it's going to do without any problems, unlike some of the other digital download apps out there. And Axel is quick to provide friendly and helpful customer service. Highly recommend!

RxStudyGuides
USA
Ungefär 3 år användning av appen
Axel Hardy svarade 1 juni 2020

Thank you so much for your awesome review! Glad you like the app and my support ;-)

14 juli 2021

I have switched from Digital Downloads App to Easy Digital Products. I was facing too many issue there. Yesterday, just I started integrating this and my experience is really awesome. The top of all is the excellent customer service which I experienced. I was facing some difficulties during the integration and I just left a question on the chat. Just within 30 minutes I got a reply with the solution. It was sorted. Then I directly chat with Axel Hardy, He solved all my queries on the spot with patience. This is what is known as customer service because product is available everywhere but what is more important is the service. Great Axel. Keep the great work going.

Future in Hands
Indien
Nästan 3 år användning av appen
Axel Hardy svarade 14 juli 2021

Thank you so much for your amazing review! I'm so happy to read that my app fits your needs. You know that if you have any other questions while using it, you can contact me through the integrated chat. I will always be more than happy to help! Thanks again :)

18 augusti 2022

Diese App wurde mit sehr Hintergedanken entwickelt. Perfekt für den Verkauf von digitalen Produkten. Die Abwicklung nach dem Verkauf funktioniert einwandfrei und macht ein Professionellen Eindruck. Weiter so

DAVO DIGITALS
Tyskland
Mer än 2 år användning av appen
Axel Hardy svarade 18 augusti 2022

Thanks a lot for your review. Don't hesitate to get back to me if you have any other questions : you already have my email :-)

12 april 2024

It is easy and simple to use. So far, I've been using the free version, but right now, I'm still not selling, but only for free downloads. As soon as sales start coming in, I will 100% upgrade the plan. The founder, Alex, is very approachable. Thank you for solving my issue, Alex! I recommend this app to anyone dealing with digital products.

Digital Dropshipping Hub
Nordmakedonien
5 månader användning av appen
Axel Hardy svarade 13 april 2024

Thank you so much for your wonderful review and kind words! I was super happy to be able to help you. Don’t hesitate to get back to me if you need anything else with the app :-)

16 december 2021

Muy buena aplicación, se ha cambiado por otra que se utilizaba y ha mejorado la funcionalidad de productos digitales. Por otro lado, el soporte por parte de Axel Hardy fue: rápido, amable y eficaz. Recomendada!! Enhorabuena Alex Hardy :)

Blue Banana Brand
Spanien
Mer än 2 år användning av appen
Axel Hardy svarade 16 december 2021

Thank you so much for your review! My apologies, I'm replying in english but I understood what you wrote in your review and it definitely makes me super happy to read your kind words! Don't hesitate to come back to me if you have any other questions :)

22 februari 2022

This is the perfect and easy solution to sell digital products. Axel was amazing at answering my questions because I wanted to make sure this solution would work with ShopifyLite. It does! It was easy to set up and has been working seamlessly with NO customer complaints.

Porch Daydreamer
USA
Mer än 2 år användning av appen
Axel Hardy svarade 23 februari 2022

Thank you so much! Glad it works per your needs with the Shopify Lite plan. Don't hesitate to come back to me if and when you have any questions about the app! Thanks again for your kind words :-)

2 februari 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Jasmin Badd
USA
Ungefär 2 år användning av appen
Axel Hardy svarade 2 februari 2021

- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.

ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!

5 november 2020

This app is great! We were looking for an app that would allow for a digital download but would direct users to a video link instead - a feature that I couldn't find any other app provide. I've worked with a lot of app developers and Axel is not only quick to respond but he's so friendly too! Highly recommend the app for it's functionality and for the amazing support.

Rachelle Indra
USA
Ungefär 2 år användning av appen
Axel Hardy svarade 8 november 2020

Thank you so much for your review, I really appreciate it! Don't hesitate to contact me again in the future if you have any other questions :)