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Muy buena aplicación, se ha cambiado por otra que se utilizaba y ha mejorado la funcionalidad de productos digitales. Por otro lado, el soporte por parte de Axel Hardy fue: rápido, amable y eficaz. Recomendada!! Enhorabuena Alex Hardy :)
Thank you so much for your review! My apologies, I'm replying in english but I understood what you wrote in your review and it definitely makes me super happy to read your kind words! Don't hesitate to come back to me if you have any other questions :)
This is the perfect and easy solution to sell digital products. Axel was amazing at answering my questions because I wanted to make sure this solution would work with ShopifyLite. It does! It was easy to set up and has been working seamlessly with NO customer complaints.
Thank you so much! Glad it works per your needs with the Shopify Lite plan. Don't hesitate to come back to me if and when you have any questions about the app! Thanks again for your kind words :-)
Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.
- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.
ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!
This app is great! We were looking for an app that would allow for a digital download but would direct users to a video link instead - a feature that I couldn't find any other app provide. I've worked with a lot of app developers and Axel is not only quick to respond but he's so friendly too! Highly recommend the app for it's functionality and for the amazing support.
Thank you so much for your review, I really appreciate it! Don't hesitate to contact me again in the future if you have any other questions :)
An amazing app and beyond amazing support. Highly recommend for any store focused on digital products.
Thank you so much for your review! Don’t hesitate to get back to me if you have any other questions about the app : you already have my email 😉
The app is easy to set up and maintain and works very well for our purposes. Customer service/support are top notch! Highly recommend.
Thank you so much for your review! I'm always happy to help so don't hesitate to get back to me if you have any other questions :)
It works, It provides the right level of customization and has a reasonable starter price and there is no fee per sale. All I needed.
Thank you so much for taking the time to leave your review! I'm happy to hear it perfectly fit your needs :)
I have been using this app for a few years now, and never once had a problem. I experienced my first issues today (totally my fault, I deleted variants instead of updating products). Customer service was so quick and helpful to help me work out what had happened. It was really reassuring to be able communicate with a real person who was genuinely interested in trying to help me. Thank you so much!
Thank you so much and thanks also for being a user of the app for a few years now! I’m glad to know my app satisfies you perfectly here :)
This app is by far the best option out there. The download button showing on the receipt page and the confirmation email is awesome. The pricing scales well and Axel responds quickly and helpfully to any requests for help!
Thank you so much for your review! Glad we talked in the chat this morning and don't hesitate if you have any other questions or suggestions for the app in the future, I'm always happy to help :)
This integration is easy to implement and use - but should there be any queries, they are promptly and professionally addressed by Axel. We had an urgent issue that we HAD to iron out prior to launch, and he swiftly fixed it within a couple of hours. Thank you!
Thank you so much! I'm always there to help when you need anything with my apps! When something needs to be changed for the best, I'm always happy to improve the app. Thanks again and Happy New Year :)