Zestard ‑ Easy Donation
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We are a non profit and use this app so that people purchasing merchandise from our online store have the option to give a donation with their purchase. The donation widget sits on the shopping cart page and has done well for us. Easy to set up and has not given us any issues. Support is also quick to respond. Highly recommend.
The premise of the app is great – easy way to add donations on to purchases including custom amounts! Unfortunately there are a few bugs with the app (images not working in the tax receipt email, and not sending tax receipt to the donor address) – but the support team has been great at finding a workaround to get this functioning for us while they figure out how to solve the problem!
This has to be one of the worst apps I have ever used. I can never even get it to load. First chance of getting it to load I took the opportunity to uninstall it! I had high hopes based on what I need on my store. It wouldn't even install properly on my site. I would stay away. The only donation that was made was my initial $6.99 to this terrible app.
All apps will have updates and issues. The important thing is you Customer Service Team is good. By good I mean respond with a solution in a timely manner. In this case Abhishek did good. Thank you and keep up the good work!
Had tech support fix a problem which was promptly handled. Great app for doantions.
I decided to try this app as the reviews felt honest and I needed something easy to set up to take a variety of donations on my non profit store. I did struggle initially in setting this up, and made several mistakes in the process (i'm not the most tech savvy), but as soon as I contacted the support team, they helped straight away, explained things fully and even did a lot of the configuration work for me. Really grateful to the support team for the fast response, the friendly help and support. Please bear in mind there is a big time difference from the UK (-5.30 hrs) if using the instant chat support
We have been using the app for a handful of years now and really appreciate the functionality and fantastic customer support. The Zestard team has gone above and beyond to facilitate timely feedback and support.
Thank You for your kind words! Please don't hesitate to reach out to us for any further assistance. 🤗
I would give five stars for the commitment of the staff to customizing the app for our purposes. The support technician I worked with even offered to help fix a problem that I had wanted to fix but didn't know how to explain very well. Good service.
I love this app and they have excellent support.
Overall, EasyDonation is pretty solid app to use. Bounced around between a few before landing on this option and the main selling point was the customer service. Which is highly integral to using the app as preferred.
Support team was able to help me with most of my integrations on the backend... with fairly quick response time.