Easy Donation
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We're using this app to enable customers to donate to our non-profit organisation via our online store. We had a few issues with the donation's appearance (on desktop and mobile) and logistics in the backend, but the developers of this app continuously fixed each issue and made sure it worked perfectly for us. They were easily accessible and prompt with their fixes. They definitely went over and above to assist us.
This app does not even deserve one star! It is not user friendly for donor calculations etc and there is NO customer support!!! We reached out several times and to date no response!! Don't buy it not worth the aggrivation especially when you have to pay for it!
Their customer service answers fast but on the other hand, I was facing a lot of issues with this app. I have paid my monthly subscription and the app has never worked properly. It made me more issues and bugs than something plus. When I told them to remove all code from my theme they left not even some lines of code but also a full snippet or template. It could be a great app but it seems to me they need better developers somewhere in their Dev office.
Easy to connect and the support team is very fast answering. I highly recommend it if you have any charity or donation project
Thank You for your kind words! Its a pleasure working with you. Wishing you the best for your business 🤗
very good customer service. usually responds within 3-4 hours with easy instructions and all the questions and problems gets answered.
While I am still in the trial phase of this app, so far it's been really great. The support has been excellent and the app functions just as it should. What more could you want from an app?
Thank You for your review! You also have been really co-operative during this whole conversation. Please feel free to reach us out for any further assistance :)
Easy to use and the support team is really helpful if you have any questions. I love that it gives my customers an option to do something good :-)
A very nicely designed app! Easy to use and functions properly. This can be integrated at homepage, product page or cart page with the help of support team who replies in a minute. Has plenty of options and specific image & messaging feature. Must try!
You have been great at provinding us with enough information to show our client the possibilities that Easy donation can offer to their store.
Great support!
Thank you!
DO NOT ALLOW ACCESS TO YOUR STORE.
I have been working with the developers to get the app running smoothly in store, they were very intermittent in their response, but eventually were able to set the donation portal on the product, and further on get that donation to carry to the cart.
We launched the product which is free, but people can choose to pay an amount to donate to charity for it (pay it forward), however, each donation would reset the store price to what ever the last donation was requiring us to monitor each donation and change the price of the product back after each donation.
When asked for technical assistance, 3 days and a number of emails later, the developers fix was to remove people from being able to see the price on the website, then delete an entire product from my store. What is left does not work at all.
When emailed to ask why products have been deleted and the pricing removed from another - they do not respond.
If the app works for you from word go, It was pretty handy and I would have used, but I strongly recommend finding another, or, not allowing access to your store - unless you need some products deleted.