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We’ve been using iziGift for about 2 years now, and it’s been a game changer for us. It makes selling and issuing gift cards easy and more customizable to our needs, and they’re always adding new features, which is a nice bonus. Plus, anytime I’ve needed help, their support team has always been super helpful. I have recommended this app to other Shopify businesses and will continue!
HORRIBLE APP. We've tried to create a bulk campaign to send to our clients, the setup guide were not clear so we've had to reach out to their "customer service", which is basically the CEO doing this on his phone. He did confirmed that his guides were not clear, so he had to manually create the campaign for us as the his setup could not do it. Once the campaign was set up, he disappeared and we realised that out of 500+ emails that were supposed to be sent, only 168 were sent. It took about 3 hours with customer service to set this up, and once we realised that the campaign did not worked, he was nowhere to be found. He says it was out of business hours, so could not help. We've had to manually create the campaign and send 500+ gift cards manually. Don't use this app, it does not work, and customer service is the worst. We've been using more than 400 apps for our store and we rarely leave review. When the products don't work, we will encourage our fellow business owners to use something else, as there's a lot of apps our there.
I sincerely apologize that your experience with our app didn’t meet your expectations. As a business owner, my top priority is to ensure that every user has a smooth and positive experience.
That being said, I’d like to provide some context for anyone reading this review.
You mentioned that our customer service was horrible and that we refused to assist you outside of business hours. In reality, our customer support team had already finished for the day when you reached out at 10 PM EST. Despite this, I personally stepped in while at a Valentine’s Day dinner to assist you (my wife is a saint). That’s the level of commitment we bring to our customers.
Additionally, you expressed concerns about our documentation. When I personally reviewed your set up from using our documentation, I found that everything was correctly set up according to the provided instructions. That said, I understand that you were not sure if this was the case so I left the dinner to help make sure everything was right for you.
Honestly… what was disappointing was the way you threatened to leave a negative review, despite our best efforts to go above and beyond for you. Looking into your review history, I noticed that this is the eighth one star review you have left out of the nine apps you’ve reviewed. We welcome constructive criticism and are always looking for ways to improve our app. However, we also believe in fairness and this did not feel fair.
All of this said, we are still always here to help you. From our records all of the emails were sent from our app to Klaviyo. As mentioned in chat, we were not able to see your Klaviyo interface due to not having the permissions. If you still would like us to look into it we are here.
We have also refunded all of your payments to us. We are in this to make money but first by making customers happy. Since you are not happy we thought this was the least we could do.
I hope you have a great rest of your day.
We have been so pleased with this app. It's provided an exceptional solution to our issue of being unable to access gift card numbers, since we have a brick and mortar shop and don't use the Shopify POS.
The company has been a delight to work with and made so many custom builds to fit our business needs. The have been available to answer our questions quickly. I would highly suggest working with them. We spent months looking for a solution and I am so pleased with how the experience of using IziGift has been going. 10/10
Thank you so much for the kind words. It was a pleasure to add those features for you and I am excited that they will hopefully help others as well. Looking forward to continuing to help you with all of your gift card needs!
Brilliant customer service - this is one app where the developer genuinely cares for the store owner's experience, and they're clearly committed to ongoing improvements. Highly recommend.
Thanks so much for the kind words and for being such a great customer this past few years.
Top app to bulk issue gift cards and one of the best one to one customer service.
Easy to use and customer service responds quickly!
Thank you so much!
This app is working well for our website. Giving our customers easy and hassle-free options for getting a gift card and being able to add notes / email it to the person they are gifting is also a great feature.
The customer service is also helpful and responsive.
Thank you so much!
Simple and good app. Great service when needed and developer who wants to listen customer ideas! I can recommend!
Thank you so much for the review. Your recommendations for the app were great and are being implemented as we speak!
Easy to use app with great support! If you're looking for a Gift Card solution that allows you to enter recipient info (right from the product page!) as well as other customizations, this one is great. Henry is quick to respond to questions and you can tell he really cares about his clients and making sure you have everything you need. Highly recommend!
Thank you so much for the kind review and trust me, you're going to love some of the customizations and features we have coming soon :)
Easy to setup & simple to use. Top tier support and functionality! They want more words but that's all I have to say!
Thank you so much! I was happy to develop a new feature for you that will help many other merchants :)