easy Google Customer Reviews

Thank you for taking the time to leave your feedback, and we're sorry to hear about your experience with our support chatbot over the bank holiday weekend. You're right that you deserved a more helpful interaction and we apologize for the frustration. Under normal circumstances, we would have noticed the conversation wasn't progressing and stepped in to help directly. Our chatbot will always do its best, but it does have its limits, and our team is usually just a message away when you need a human touch.

Regarding the text on the opt-in page, our chatbot was actually correct on this one, the reason that text isn't customisable is that it's fully translated into many different languages, so that international customers are automatically presented with the page in their own language. Allowing custom text would unfortunately break this automatic translation. It's a deliberate design choice to ensure the best experience for international customers.

We'd be more than happy to help with the styling of the proxy page if you'd like to reach out to our support team now that the bank holiday weekend is over.

Thank you for taking the time to leave such a kind review James! It was a pleasure helping you with your set-up.

Please do let us know how you get on with the direct link to the Google Survey opt-in pop-up once it has been implemented.

Thanks for the great review Roy! ⭐
Please let us know how you get on with the direct link to the Google Survey opt-in pop-up when you've implemented it.