리뷰 (8)

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2024년 4월 12일

DO NOT USE THIS APP,
YOUR CLIENTS WILL SEND YOU THE CHARGEBACK!
the surface doesn't have any tracking number, but this app automatically send random tracking number to clients.
Our clients have been complained that they have received tracking number, it has delivered but they haven't received.

Worst customer support I have ever received.
They know that this happened under their app, but they are making so many excuses and not apologize once.

越境ビジネスを検討されている皆さま
利用は控えた方がいいですよ、船便にはトラッキングが無いと
日本郵便に確認を取っているのにも関わらず、このアプリ上でラベルを作成するとお客様に自動で送られてしまいます。

クレジットカード会社から詐欺だと訴えられて
対応に追われて散々なことばかりです。
カスタマーサポートの方は言い訳ばかりで自社で作ったラベルの認識はしていますが一言も謝りません。
呆れました。

Samurai Express24
일본
앱 사용 기간 3개월
답글 Lunaris개 2024년 4월 15일

First of all, we want to make it clear that we are really sorry for the tracking related issue you and your customers had to experience. We are also very grateful for bringing this to our attention.

Japan Post uses an internal tracking number for some of their shipping methods, which in some but not all cases can be used for end user tracking. We understand that this inconsistency in trackability can cause confusion and misunderstanding. To remedy this issue, we have implemented new functionality to make tracking numbers optional and also include a warning for non-trackable shipping methods.

Once again we are truly sorry for the issues you experienced and hope our new feature will prevent any additional problems for you and your customers.

We hope you can try out the new settings and let us know if there is anything else we can do to make our app better for you. We appreciate your honest feedback and are always here to help.

ご担当者様

この度は配送方法に関連しまして多くのご不便、ご迷惑をおかけし誠に申し訳ございませんでした。
また、正直なご意見をお寄せいただき、誠にありがとうございます。

日本郵便では全ての荷物に固有の識別番号が割り当てられておりますが、配送方法によって、そして配送の経路や状況によってこれらが追跡に使用できないケースが存在いたします。
これまでの通知ではストア様、お客様の双方にとって混乱を招く内容であったかと存じます。

今回こういった問題に対処すべく、メール通知の際に番号通知の有無を選択可能にし、追跡が原則不可な配送方法では警告文が表示されるアップデートを実装させていただきました。

本機能によってこれまでのような事態を事前に抑制可能になるかと考えておりますが、引き続き機能のご要望やフィードバックなどはいつでもご連絡くださいませ。今後ともより良いアプリを目指し、皆様のお声を頼りにアップデートを続けていく所存でございます。

何卒、よろしくお願い申し上げます。

2021년 6월 25일

Useless app, does not produce label gives error message for every option. Customer support is non-existent email them twice with no response. Don't waste your time of money with this app. Clearly the other four reviews are made by non user, because I ended up having to utilize the JP postal site

blk + ambr
미국
앱 사용 기간 7일