Meta Pixels & Conversion API

Hi Ortopedique™,

Thank you for bringing this to our attention. We take issues with sales tracking very seriously, as we understand how crucial this is for our users.

We apologize for the frustration you've experienced. We'd like to investigate this issue thoroughly to find a solution for you. Our support team is available and eager to help resolve this problem.

Could you please contact our support team directly with more details about your setup? Please use support@easyadsapp.com to contact us and provide specific information such as your store URL, the date range of the tracking issues, and any error messages you've encountered will help us diagnose and fix the problem more quickly.

We appreciate your patience as we work to resolve this, and we're dedicated to finding a solution that meets your needs.

Please don't uninstall just yet - give us the chance to investigate and address your concerns. We're confident we can find a resolution together.

Kindest Regards,
Support Team

Hi WOW HUT,

We take your concerns seriously and appreciate you sharing your experience. However, we respectfully disagree with your assessment and would like to clarify a few points:

1. Our app is a Meta Badged Ad Technology Partner, which means we use the same API as Meta (Facebook) and adhere to their strict standards.

2. The app is designed to assist with pixel implementation, not interfere with it. It's highly unlikely that our app could cause your website to stop showing the pixel or lead to any financial losses.

3. Our free app doesn't have any features that could directly cause monetary loss.

We suspect there might be a misunderstanding or a different underlying issue at play. We'd like to investigate this further to ensure everything is working correctly on your end.

Please contact our support team with specific details about your setup, including your website URL and the exact steps you took before and after installation. This will help us identify any potential conflicts or issues.

We're committed to providing a reliable and helpful tool for our users. Let's work together to understand what happened and find a solution that addresses your concerns.

Kindest Regards,
Support Team