Eazy Customize Product Options

I tried out several different product options apps before this one and this one cannot be beat! I am still a pretty small business, so I was looking for a cost effective product option application that would let me add price add on's to options. This is it! You will not regret using this app. It was simple to use and figure out. I did have a few questions and their support team was online and ready to answer my chat messages anytime I reached out. Additionally, I had a specific feature I was looking for and their team added this feature so I could have it in my shop.

I highly recommend using this app!

Lost Money and Customers

After using this app, small issues started to arise, which I resolved easily. Then, a very critical issue occurred. When a customer selected an option for a product and went through checkout, if they returned to the main page, they were stuck in an endless refresh loop. Because of this issue, I had to shut down my business for 7 days. Once a customer experienced this error, it couldn’t be resolved unless they cleared all their browser cache and cookies. About two weeks later, the same issue happened again. There were no changes made to my website during this period.

When I reported this problem, the representative, Gaurav Paudyal, falsely claimed that this error wasn’t caused by their app and was due to a conflict with another app, but they had fixed it. I insisted that this issue was clearly caused by the options app, and by then, I had already wasted hundreds of dollars in ad spend. I immediately paused my ads and reported this issue 4 times, but 3 days passed without a resolution because they said it wasn’t during their working hours. When I finally followed up for the last time, they just sent a message saying, “Issue resolved.”

There’s no way I can ask customers who experienced this error to clear their browser’s cache and cookies. They were extremely irresponsible regarding this issue. I asked to speak with a supervisor or someone in charge, but I was told that all the people in charge were overseas and unavailable for a conversation. Then, 30 minutes later, they suddenly said, “It’s past midnight here, so we can’t speak.”

They completely lack understanding or explanation of the serious risks they pose to their customers’ websites due to their app’s errors, including financial losses, loss of customers, and the inability to inform lost customers of the problem. Moreover, there’s the constant fear that the same issue could occur again at any time. There was no communication from at least a product manager or senior official acknowledging the issue, explaining how it was resolved, or assuring that it won’t happen again. They simply wanted to close the matter with a single message saying “Resolved” when I asked when the issue would be fixed.

This is the most irresponsible and worst service I have ever experienced.

I was thoroughly impressed with the outstanding customer service I received. The team was incredibly helpful, going above and beyond to answer my questions and ensure I had everything I needed. Not only were they attentive, but they also responded exceptionally quickly, making the entire experience smooth and efficient. I couldn't ask for better support—highly recommended!

The app is very easy and clear to use. I recommend for product customization.

Very fast and professional service. I had some layout changes that were needed and they were done great. Thanks!

Works like a dream, and when i encountered some issues, the dev was actually there, answered my ticket and fixed my problems in no time. 10/10. Thank you!

Amazing response time on chat when I need help and always resolve issues asap and at all times of the night or day! Highly recommend!!

I bought the app and installed it. Within seconds someone from the team messaged me asking if I needed help. Within a few minutes, they set up a test scenario for me to show me how the app worked. Excellent customer service!

Toujours très réactif et professionnel. Application simple d’utilisation et vraiment variée ! J’aime travailler avec eux

Fantastic customer service. I received immediate chat support and they stayed with me until I had a handle on how to proceed independently. I highly recommend this app for Live Preview personalization