Eazy Customize Product Options

We were on the lookout for a solution to add product options and initially started with a different app. Unfortunately, it lacked some key features we needed, which led us to search for an alternative. That's when we found this app, and we're so glad we did!

Not only was this app more affordable, but it also provided all the features we were looking for, right out of the box. On top of that, the support and development team went above and beyond, creating a custom feature tailored specifically to our needs. The level of support we've received has been exceptional – quick responses and a real commitment to helping us succeed.

If you're looking for a flexible, feature-rich app with a responsive support team that genuinely cares about your business, this is the one! Highly recommend it to anyone who needs product options with great customization possibilities.

Lost Money and Customers

After using this app, small issues started to arise, which I resolved easily. Then, a very critical issue occurred. When a customer selected an option for a product and went through checkout, if they returned to the main page, they were stuck in an endless refresh loop. Because of this issue, I had to shut down my business for 7 days. Once a customer experienced this error, it couldn’t be resolved unless they cleared all their browser cache and cookies. About two weeks later, the same issue happened again. There were no changes made to my website during this period.

When I reported this problem, the representative, Gaurav Paudyal, falsely claimed that this error wasn’t caused by their app and was due to a conflict with another app, but they had fixed it. I insisted that this issue was clearly caused by the options app, and by then, I had already wasted hundreds of dollars in ad spend. I immediately paused my ads and reported this issue 4 times, but 3 days passed without a resolution because they said it wasn’t during their working hours. When I finally followed up for the last time, they just sent a message saying, “Issue resolved.”

There’s no way I can ask customers who experienced this error to clear their browser’s cache and cookies. They were extremely irresponsible regarding this issue. I asked to speak with a supervisor or someone in charge, but I was told that all the people in charge were overseas and unavailable for a conversation. Then, 30 minutes later, they suddenly said, “It’s past midnight here, so we can’t speak.”

They completely lack understanding or explanation of the serious risks they pose to their customers’ websites due to their app’s errors, including financial losses, loss of customers, and the inability to inform lost customers of the problem. Moreover, there’s the constant fear that the same issue could occur again at any time. There was no communication from at least a product manager or senior official acknowledging the issue, explaining how it was resolved, or assuring that it won’t happen again. They simply wanted to close the matter with a single message saying “Resolved” when I asked when the issue would be fixed.

This is the most irresponsible and worst service I have ever experienced.

I tried out several different product options apps before this one and this one cannot be beat! I am still a pretty small business, so I was looking for a cost effective product option application that would let me add price add on's to options. This is it! You will not regret using this app. It was simple to use and figure out. I did have a few questions and their support team was online and ready to answer my chat messages anytime I reached out. Additionally, I had a specific feature I was looking for and their team added this feature so I could have it in my shop.

I highly recommend using this app!

I'm just starting to build my own website and support (Prashant) has been very helpful, I love the app is easy to work once you get use to it, and the help while building the options is everything. I looked for tons of apps before choosing this one and I'm very happy with my choice

Die App bietet tolle Funktionen und der Support ist schnell erreichbar & kompetent. Eine Übersetzung fehlt noch, daran wird jedoch bereits gearbeitet.

Using this product has significantly simplified the process of displaying all the options for my Shopify store. Unlike other expensive alternatives, this option is not only affordable but also outstanding in quality.

Additionally, their customer support is exceptional! Thank you for assisting us with the setup!

Muito bom mesmo, do jeito que eu estava procurando, todas as funções que eu quero e o preview muito bom. Faltou apenas mais modelos na biblioteca, mas para o meu produto ficou perfeito

Great Product Customization App, Affordable, and works perfectly with shopify. I would appreciate a feature where a customer can move the inputs in the preview in the future, other than that, great app.

Tolles und sehr einfaches Plug-In mit super vielen Möglichkeiten. Zudem ist der Kundensupport spitze. Über die Chat-Funktion können Probleme in Echtzeit gelöst und sogar kundenspezifische Anpassungen vorgenommen werden. Wir können die App nur wärmstens weiterempfehlen

I can't say enough good things about this app. I tried at least 4 others before settling on this one. The UI is great, and the support is OUTSTANDING. They have live tech support chat, right within the app. I originally just wanted a way to offer product personalization (with an upcharge to the customer), but they also helped me set up live previews with a different background image for each variant, as well as showed me how to use google fonts so customers can have a font choice.

Truly amazing customer support! The best I have experienced in years! I'd give more stars if I had the option.