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I've used the service agents twice, the first time upon setting the app up and again whilst using the app. Both times the agents have been very helpful and have done everything the could do to solve the issues. My 2nd issue was unable to be resolved, however I do believe they will probably develop a solution. Even though my issue wasn't resolved, I'm still very happy with the app and how easy it is to use.
Thank you so much for taking the time to share your feedback with us. 🥰It's fantastic to hear that our service agents were able to assist you effectively during your initial setup and while you were using the app. We take pride in our team's dedication to resolving issues and providing exceptional support to our valued users.😇We understand that your second issue couldn't be resolved completely at this time, but your optimism about a potential solution means a lot to us. We are constantly working to improve our app and address any challenges that may arise, and your feedback is invaluable in this process.🥲If you ever encounter any further issues or have additional feedback, please don't hesitate to reach out to us. Your insights help us grow and serve you better. 🥰
Once again, thank you for choosing our app, and we look forward to serving you even better in the future.
-nona🤗
I had initial problems with getting a reply from the developers. Their first reply to my request must have disappeared into the ether. However, when I chased up they replied straight away and my issue was solved quickly and efficiently. Thanks very much.
Hi FDB Online,
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share!
Have a lovely day!
Best,
EasyQuote Support Team
i appreciate to have this application , it is good app. very helpful and supportive team .
thank you
Thank you so much! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.
-We are eager to know if you have any other concern that we can help to make your experience with us better. I'm looking forward to your response and so we can continue to make your experience an absolute perfect!
Nona❤️
In the beginning, the button didn't display, and then the team developer helped to work on it. And now everything goes well. Also, Nona helps me a lot.
However, I still have to say the app still has a lot of room for improvement, and I hope the developer can gradually improve its functions.
Anyway, thank you so much.
Thank you so much for your feedback. By the way, I have read your conversation with my colleague. We can actually help you hide the prices on the collection page, we just need to send a request for theme access and the developer will make the customization happen. Kindly message us back so we can help you with this. Looking forward to your reply.😊
Best regards,
Claire
Good app, free, and great customer service. My only recommendation would be for them to make it more clear how to customize the forms.
Hello, Radley Prep!
Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. Actually there is a feature that can support you customize the message on the form. Please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, and you can reply to the e-mail to let us know. We are interested in hearing your opinions and suggestions. Have a fantastic day!
Kelly - EasyQuote Team
Fast and nice support. Just missed that I couldn't change to my language :) That would give five star :)
Thank you for your positive feedback! We apologize for the inconvenience of not being able to change to your preferred language. 😢We appreciate your suggestion and will take it into consideration for future improvements.
-nona😊
Amazing Easy to use free and great customer service recommend
Hi Equip My Gym,
Thank you so much for your approval! We are so glad that we can help you! On the other hand, feel free to tell us if there is anything we could help and improve! We are so willing to give you a satisfying service and user experience!
Sincerely,
Kelly from Easyquote team
Hello There,
Thank you so much for taking the time to share your positive feedback on our app! We're thrilled to hear that you've had a great experience. Your satisfaction is our top priority, and we appreciate your support.
If there's anything specific you enjoyed or if you have any suggestions for improvement that would make your experience even better, we'd love to hear more. Your insights are valuable in helping us enhance our app for all users.
Thank you once again for your support and for being a part of our community. We're committed to continually striving for excellence and providing you with an even better experience in the future.
If you have any further questions or comments, please don't hesitate to reach out.
Best regards,
Nona|Quote Support Team
We greatly appreciate your review! Your feedback is valuable to us. In case you weren't aware yet, we've recently resolved the concern that you escalated to us. Your satisfaction is important to us, and we're committed to providing the best experience. Please let us know how can we improve your impression with our app. We'll look forward to it, thank you again!
- Mariadel