easyRates: Japan Post , 8 条评论

米国からの注文については、カリフォルニア州とテキサス州からの注文は支払いを受け付けるが、コネチカット州やその他の州からの注文は受け付けない。日本郵便に問い合わせたところ、アメリカ全地域からの注文を受け付けているとの回答だったが、アプリの地域テーブル設定に誤りがあるようだ。これにより被害が発生しています。早急な対応をお願いいたします。
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その後の対応
原因究明のため、丁寧な対応をいただきました。
しかし、問題は解決しませんでした。様々な方法を試した結果、日本で送料無料を設定し、海外のみ有料の場合、shopfiyとの連携に問題があり、アプリ側で海外送料無料を設定するプルダウンメニューのBUGが正常に動作しない原因であることがわかりました。この状況を報告したところ、すべての問題が解決され、アプリは快適に動作するようになった。アプリ開発者側のカスタマーサービスはしっかりしていて信頼できます。評価を5に変更します。

For orders from the U.S., the company accepts payment for orders from California and Texas, but not from Connecticut or other states. When we contacted Japan Post, they responded that they accept orders from all regions of the U.S. However, it appears that there is an error in the app's region table settings. This has caused damage. Please take immediate action.
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Subsequent response
We received a courteous response to determine the cause of the problem.
However, the problem was not resolved. After trying various methods, we found that there was a problem with the integration with shopfiy when free shipping is set in Japan and only overseas is charged, causing the BUG in the pull-down menu for setting free overseas shipping on the app side to not work properly. After reporting this situation, all issues were resolved and the app now works comfortably. Customer service on the part of the app developer is solid and reliable. I am changing my rating to 5.

Very useful app which saves hours and hours of work. Automatically updates shipping rates from Japan post when there are price increases. Automatically allows countries to place orders when shipping service from Japan Post becomes available for that country. You can set an option to block a country that you don't want to provide service to. You can also set different package weights for smaller or larger orders. Everything works perfectly. Very easy to install.

We've been using this app for 6 months, and only ever hit one issue with it, and the support on that was superb. Next day response with a working solution. Couldn't ask for more than that.

We wanted to implement shipping for our Japanese products website where we ship Japanese products worldwide. Easy rates Japan post made our life super easy for this task. After installing the app we were able to set it up in few minutes because the settings are straight forward, and very complete even if kept simple : we could change the rating labels shown to clients which permitted us to add information about the shipping time, and we could add package weight with easy to setup rules. Azino was very helpful answering our question prior to the installation when we were studying the different apps available.
Very happy with the app so far.

I really like this app. Support is really good too! With this app, I don't need to worry about the rates anymore and if that shipping method is available or not each country. It is always updated especially with shipping suspensions lately due to corona virus. I just hope they also support domestic shipping.

===UPDATE=== After the review, the team came back to us and addressed all our concerns. They added the shipping method we were missing, and the rounding methods work. We had a few email exchanges, and they responded quickly and with clear answers. We are now using this app, and it works great. So we have changed our mind and can recommend this app with a good support behind. ===END UPDATE===
The App does (almost) what it is intended to do. It offers the JP POST rates at your checkout based on the weight of the order. So if it fits your needs, you should adopt it. However, there are 3 negative points that will prevent us from using it, and choose another way for now: 1- It does not integrate all JP POST shipping methods. We use Surface-Small Packet a lot, but it is not available with this App. 2- If you sell in multiple currencies, the App converts currencies, apparently based on Shopify's exchange rates, but it does not use Shopify's rounding method. 3- We have contacted the support about the 2 issues above. They gave us a wrong answer regarding the rounding method, as they told us that the app uses Shopify's rounding methods, which is not true (I have a screenshot of our checkout in different currencies to prove it). Then, regarding the missing shipping method (Surface-Small Packet), they said they will talk to the development team about it but that "it may not be for a while", which is something I don't want to hear when I'm paying every month for an app that I expect to be well maintained and updated. That really let us think that this App is not a priority for this business. We'll be happy to try it again, and change our review, when these changes are implemented (at least the Surface-Small Packet integration which we think should be a simple improvement to implement).