Easy Reports & Data Export
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The app was very close to what we needed for reporting but the numbers were showing slightly off. We messaged support 6 times and waited over 10 days for a response. Our trial was ending and we wanted to see if we could get the reports sorted before we started paying (which we were happy to do for correct reports) - their response was "We have not had time to check, delete the app if you don't want to get charged".
Hello,
Our sincerest apologies for any inconvenience this has caused. We regret to inform you that we're currently encountering delays in addressing support tickets that necessitate an in-depth analysis of report numbers.
If you're considering reinstalling the app, we're prepared to offer you a complimentary account as a gesture of compensation. Additionally, we commit to resolving your report issues within the upcoming 5 days.
Thank you for your understanding and patience during this time.
Best regards
I'm sorry the app didn't work the way you needed.
Most issues are a quick fix on our side, and we'd genuinely like to
get it sorted for you. Please email us at sales@devcloudsoftware.com with your store name and a short description of what went wrong and we'll look at your specific store and reply the same day.
Thanks
