리뷰 (122)

전체 평점
4.7
평점 수준당 개수
  • 평점의 93%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2024년 5월 28일

Literally the only way I have received a reply from their support team was to have Shopify open a complaint otherwise good luck getting any help

iEDM
미국
앱 사용 기간 8개월
답글 DevCloud LLC개 2024년 5월 30일

Hello!

Sorry about this. We've sent you an email. Hope we can continue working together to make the app work for your needs.

Thanks!

2020년 2월 15일

Apps often fail to open, and no one responds to the feedback, indicating that the experience is extremely poor

RANKING STORE
중국
앱 사용 기간 1년 초과
답글 DevCloud LLC개 2020년 2월 15일

UPDATE: We tried to contact you in many ways without a response. If you are still interested in providing more info about the issue please contact us or respond the emails we've sent. The app works fine for our other customers. Again, we apologize about this and hope we can continue working together.

-----------------------------------------------------------------

Hello there,

Our sincere apologies for any inconvenience caused. It appears that we did not receive the email you mentioned. Would you be kind enough to reach out to us at sales@devcloudsoftware.com? Sharing further details about the issue would greatly assist us in investigating and resolving it.

To make up for any challenges you've faced, we'll be providing you with a special link to access a free account as a gesture of compensation.

Thank you for your understanding, and we look forward to assisting you.

Best regards,

2020년 10월 22일

The app was very close to what we needed for reporting but the numbers were showing slightly off. We messaged support 6 times and waited over 10 days for a response. Our trial was ending and we wanted to see if we could get the reports sorted before we started paying (which we were happy to do for correct reports) - their response was "We have not had time to check, delete the app if you don't want to get charged".

CHG Hockey Shop
홍콩(중국 특별행정구)
앱 사용 기간 15일
답글 DevCloud LLC개 2020년 10월 23일

Hello,

Our sincerest apologies for any inconvenience this has caused. We regret to inform you that we're currently encountering delays in addressing support tickets that necessitate an in-depth analysis of report numbers.

If you're considering reinstalling the app, we're prepared to offer you a complimentary account as a gesture of compensation. Additionally, we commit to resolving your report issues within the upcoming 5 days.

Thank you for your understanding and patience during this time.

Best regards