Apps often fail to open, and no one responds to the feedback, indicating that the experience is extremely poor
UPDATE: We tried to contact you in many ways without a response. If you are still interested in providing more info about the issue please contact us or respond the emails we've sent. The app works fine for our other customers. Again, we apologize about this and hope we can continue working together.
We are really sorry about this. We actually didn't get the email you have sent. Could you please contact firstname.lastname@example.org?
Please let us know more details about the issue so we can take a look.
We will also send you a special link to a free account to compensate the problems caused.