Several times when we have tried to use the app to increase or decrease prices the input field for the price change simply does not display. So, you can select the products you want to change, but it doesn't let you input by how much you want to change it - it's simply missing. It's a bug because we know it should be there based on using it in the past, but it has now been a few times where it just doesn't show up. We emailed them for help trying to figure it out and never heard back. It later got fixed, but is now happening again. We emailed them, but have little hope we'll hear back based on the past.
The 50% of the time when it works it works great, but it's buggy and support seems to be non-existent, so if you are looking for an app that you can actually rely on when you want to make a change we would NOT recommend this. I wish we could upload a screenshot to show you all what happens, but these reviews won't let us. Good concept, but poor execution that you can't rely on and no support to fix the issues when you need to use it.
Hi. For those who are interested in our app the app is now fully functional as we deployed a fix swiftly for the missing field.
We offer live chat and email support in case you have questions or need support. We try and answer all queries as fast as possible and offer a FREE TRIAL to be certain it works for you.
As seen in other reviews, our app is useful and will help update prices in bulk, saving you time.
Yes we had a temporary glitch where a field was missing. This is now resolved. We did receive an email from you and we responded within 2 hours but unfortunately this did not meet your expectations. We usually have a live chat on the app, this is now active again. We do feel it's a little harsh to leave a 1 star review when you had successfully used the app before. Clearly it was a bug, we are human after all...
Don't use it! It changed half of my prices then quit working and it wants me to pay to upgrade to roll back the mess this thing made! No support it's been over 12 hours with HALF of my prices changed!
Hi. We did try to help but it's not clear what you did which messed things up? You didn't give us a chance to look into what you had done. Other merchants have successfully used our app without issue. Please get back in contact if you need assistance.