Shop Cozy Co.
Update: they did everything mentioned but now, the app doesn't work at all :/ despite deleting other apps. unfortunate. will update if problem is solved.
This app has SO much potential. However, it kind of seems thrown together and probably because it's just a very simple app. But there are a few things that have been overlooked, and ultimately why I will go somewhere else to spend more money to get what I need. The mobile interface was probably considered last in this app creation... The add to cart button expands beyond the actual box of the pop up making it look very unprofessional and sloppy. It's way too wordy. The pop up should be simple without a 3 part description that will overwhelm the customer. Luckily, you can actually cut down the words but apparently having the product description is mandatory. Which sucks because my descriptions are super long. But I could easily abbreviate it with the secondary title under the initial title... So this isn't necessary. Lastly, if there is going to be a product description that someone would actually want to read and learn more about there is no hyperlink going directly to the product page. Either those first 20 words sell you and you add it to the cart or you have to exit out the pop up, and go search for the product. Which ultimately defeats the purpose! Other things that get an A+ : Font, Overall clean interface, Very user friendly, Can easily mix and match upsell + cross sell rules with the help of photos! And I love that! So please fix this because i would spend way more than $10 for an app that makes sense on mobile!
Thank you for providing us with a thorough review and feedback on the Easy Upsell App. We are determined to build an easy to use and affordable app that drives results.
That said, after receiving your review, we forwarded over your feedback to our Developer and have already implemented some immediate fixes.
1. Removed visible bugs on Add to Cart button
2. Ability to enable/disable each text area
3. Hyperlinked product names
4. Custom product description for offer
Our developer advised that there may be the odd front-end bugs due to theme incompatibility that is unavoidable. We'll happily support you in resolving any of these kinds of issues.
I would encourage you to take another look at the App and provide any other suggestions for the Pop-up itself. We are determined to satisfy you and your requirements, turn your 2-star review into a 5-star and make you a customer for life!
Thanks again for your time!