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Try to contact the customer service since 4 days without an answer. Thwe app is not working anymore: "Portal is currently not accessible"
I felt I needed to step in when I saw the negative reviews. Downloaded this app when it was still pretty primitive and I gotta say it has truly evolved. Also they listen, I asked for the ability to revert which they added for free and the ability to schedule, which they added. Unfortunately it costs money(which is why its only 4 stars) but I understand why. Overall super happy, a little dissapointed by the capped edits per month but I understand that too. It takes too many hours to develop, improve and the customer service to be free.
Only allowed 50 items on the free one, however will let you select 90 and just not tell you which ones it hasn't changed.... If you want to edit 49 items its great..
Thank you for sharing your feedback.
To let users explore our feature first before any payment, we've offered free plan to every user. If a free selects more than 50 products per task, they're not even able to submit the editing.
I think there must be some misunderstandings for your experience, please feel free to contact us by email support@easyby.io
Hard to use! I don't know why is there no expiration date? No time to choose, automatically eliminated my discount. Hope it can updated.
Hi Gvavaya,
Thanks for your feedback. And sorry for your experience of our products.
Our app works as a tool for bulk editing and automated editing your store product fields. To facilitate store's operation, we has provided the feature "Revert" for every user including free users and also "Schedule revert" for premium users. You can recover all your edited product fields by the "Revert" feature
Our team has sent an email including the instruction to you. Please check your email.
Best,
EasyBy Team
We do not recommend it. We tried to revert the prices but they did not change back to the original price so we had to put back the price manually. The support team said it worked properly but no. We did the manual adjustment of prices and the app did nothing. I hope you improve this. Thanks
Hi there,
W're sorry we released a new product version yesterday, which affected the revert logic in particular case.
Our support has sent you two emails before to explain this issue and requested you to revert again. Please check it.
Best,
EasyBy Team
Great app and responsive customer service. Able to make price adjustments in bulk and put in a feature request that was made, Thanks!!
Abbiamo installato questa applicazione da poco ma sembra che funzioni abbastanza bene ed è molto intuitiva
I installed the app and wanted to ask a question before upgrading to the paid version, but after you enter the details and press submit it tells you that you can not use contact form. There was no other way of contacting them. So they basically block anyone on free plan from getting customer support. I don't think this should be allowed. Going to report to Shopify. All plans you provide have to be supported per Shopify guide. They may reply here saying that this must have been an error, but I have a screenshot that says you are restricted from using contact form. The app team reached out saying they don't have any restrictions, they looked into the issue and it should be fixed. I can't test that since I had to buy the app to update more than 50 products, but I have no reasons to doubt that. Bad first impression aside, it's a good app. Does only a few things, but updated all product prices really fast.
Hey HELLSTRÖMprints,
We appreciate that you’re using our app and are sorry for the issue you’ve occurred.
However, we are aslo sad about the 1-star review because we haven’t done such a restriction to contact us, as there are no benefits for us except complaint if we do so.
Our help desk is hosted on a third-party service - Freshdesk. Regarding the issue you’ve mentioned above, we’ve checked internally, the contact us form in our app admin works fine, and tickets can be submitted normally.
However, the feature is reported error if you submit a ticket in the Help Center Portal which is not expected and should be a bug of our service provider. You can check more details here.
https://community.freshworks.com/freshdesk-11246/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-19858
Did you submit the form in Help Center Portal? We’re contacting Freshdesk for solving this issue and you can contact us by email to support@easyby.io or submit a ticket in our app admin. (To update, this one has already been fixed by our service provider - Freshdesk on July 26)
Please trust us that we’d like to provide the best service to our users as possible as we can. And we’re open to any questions.
Best,
EasyBy Team
love the scheduled feature. Hope it can also include the tag as a qualifier to discount in the next update
The app is useful gets the job done. A feature where you could select some variants of a product would be really usefull to add but other than that it's good