The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The team is very supportive. They helped me with the queries regarding the app and its functionalities. Just looking forward to their app release.
I had to update my review. We had problems with this app when starting out. The CEO Eric went above and beyond to fix the issues.
It took a while for it to be escalated to Eric though, wish they did that earlier.. Everything is working smoothly with this app.