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The lock does not work thoroughly because no matter whether you lock by product or collection or page, the product you are locking will still show in the search bar. So when I raised my concern about this, they offered to edit our site theme and by doing so, they messed up with our code so our customers could not visit our products for a significant amount of time because their editing was reckless and did not have a proper audit trail. It's a good thing we duplicated our theme before allowing them access but it was a tad late to realize what they did so we still lost a bit of exposure time to our customers. Our concern is valid because there's a reason why people want to lock products / pages but if it shows up as a result of typing in the search bar anyway, and consequently, can be added to favorites or any shopping cart shortcut even by a customer from a geolocation which is supposed to be locked out, then what's the point?!
Hi there,
We really sorry our app did not fit your needs and truly apologize for this inconvenience!
Our app is working properly with native Shopify search. Autocomplete search bar you're referring to contains custom suggestion widget, which is not standard Shopify functionality, so our app really did not filter that search results out of the box. In the most cases it's possible to hide locked products in that results as well, but as that's custom functionality it depends on the theme or 3rd party app that added that feature.
As for the issue with inaccessible products after our changes, we take that very seriously and checked with our dev team and support team members who were involved. After the changes, our support team agent checked your website, and the products were accessible (except on the country that was locked according to our app locks settings). The inconvenience might be caused by the lock settings, as support team noticed that all the products were locked, not just selected collection as it was before. But we thought that configuration was changed by you, and that's how it supposed to be. So that might be app misconfiguration, but not the error in the theme code.
Anyway we truly apologize for all the troubles caused, and we'll do our best to make our app support more themes and 3rd party apps out of the box.
Best,
EasyLockdown team
I installed this app to lock non-members. Easy install and great support. The support team helped me so quick and kindly.
I highly recommend this app!
Hi,
Thank you for taking the time to share your feedback on EasyLockdown ‑ Wholesale Locks. We appreciate that! Your recommendation means a lot to us.
Don't hesitate to reach out - we're here 24/7 if you need further assistance.
Best regards,
Nexusmedia Team.
I started looking for an app to create a gated wholesale section of our store. Other apps had basically useless functionality for $5 per month and then to get a simple thing like hidden products, wanted to charge an extortionate $50 per month. I shopped around and decided to try this app out out because it had a fixed fee (they couldn't hide all the functionality behind pricing tiers) and I am really happy with it! Works like a charm. Easy to install and set up. Reasonably priced for a small business. Great job guys! I 100% would recommend.
Prompt response when I approach the customer service for help. The problem was resolved very quickly. The customer service is friendly and professional too.
Perfect to block specific content. Easy to install and great functionality. Very fast and friendly support.
This password app performed as advertised. It allowed me to hide selected products from all customers except those I specifically allow. I ended up choosing EasyLockdown because it's price is lower than its closest competitor Locksmith. Plus, unlike Locksmith their price is fixed (meaning it won't increase should I ever decide to upgrade my Shopify plan).
Very easy to set up, so intuitive and simple.
Hi,
Thank you for your lovely feedback! We are glad that you liked our app!
If you have any questions - feel free to reach our 24/7 support!
Regards,
Nexusmedia team.
I used this app to filter clients coming from my prescribers and avoid those who don't come through them to purchase, very usefull
I've been trying to get ahold of support all day, I wanted to lock one product for certain customers yall ended up locking my whole site, so I followed directions to Uninstall and im still locked out!!!
Hi there,
I'm really sorry that you have not found a moment to update your review after the issue was fixed, so I'd like to clarify some points:
- Our dev team get back to you within an hour after your initial request was sent and found out that our app code was already removed from your website automatically
- Our dev team step into to investigate why the website is locked, and found out the issue is caused by the code of another 3rd party app that was already removed from your store. So we've commented that code for you to make sure your website is working properly.
- The issue was solved within 2hrs after your first email, taking in account that was late night our time, and issue itself was caused by another app.
Best,
EasyLockdown team
great to lock price for wholesale store. very convenient to use. It just take me 5 minutes to finish this after installation.