EasyOrder ‑ Order Form for COD

Hello,

First of all, we deeply apologize for the issue that occurred this morning, there were some problems on the server side and our app was unavailable for some time. Our devs have already successfully fixed these issues. They are also working on a fix to fully address these problems in the future.

We take that situation very seriously, and we're applying some changes to the app to make sure it will work perfectly on the storefront even in case our servers are completely down.

Our support team responded to your emails immediately, hope you received our emails.

We understand that this situation has caused you a lot of inconvenience, and therefore our team is working hard to ensure that it does not happen again.

Best,
EasyOrder team

Hello,

First of all, we deeply apologize for the issue that occurred this morning, there were some problems on the server side and our app was unavailable for some time. Our devs have already successfully fixed these issues. They are also working on a fix to fully address these problems in the future.

We take that situation very seriously, and we're applying some changes to the app to make sure it will work perfectly on the storefront even in case our servers are completely down.

We understand that this situation has caused you a lot of inconvenience, and therefore our team is working hard to ensure that it does not happen again.

Best,
EasyOrder team

Hello,

First of all, we deeply apologize for the issue that occurred this morning, there were some problems on the server side and our app was unavailable for some time. Our devs have already successfully fixed these issues. They are also working on a fix to fully address these problems in the future.

We take that situation very seriously, and we're applying some changes to the app to make sure it will work perfectly on the storefront even in case our servers are completely down.

We understand that this situation has caused you a lot of inconvenience, and therefore our team is working hard to ensure that it does not happen again.

Best,
EasyOrder team

Hi there,

We truly apologize for this outage. We were updating our app infrastructure to make sure it handles increasing load properly, and some changes in server setup caused temporary outage of the app admin panel.

The issue is now fixed and we've made some additional checks to avoid such issues in the future.

Our support team also reached you shortly after we got your request confirming that the issue is resolved. Hope you received our email. Please feel free to reach our support team by email support@nexusmedia-ua.com if you have any further questions.

Thanks,
EasyOrder team

Hi there,

I'm not sure you received the email we sent you, but I'd like to clarify that issue. Our app has 7 day free trial period, you had it installed for 8 days. I.e. you removed the app after the end of trial, that's why you've been charged. We're using Shopify Payments in our app, it means that we technically can't charge you after the app removal, as Shopify cancels the subscription automatically once the app is removed from the Store.

You were charged later, as Shopify adds app fees to your general Shopify invoice, so there might be significant delay between app subscription date, and actual charge. You can find more details here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Taking in account the app was removed just one day after the trial period ended, we've moved forward and issued you full refund, you should get it shortly.

If you have any questions, please feel free to contact our support team directly by email support@nexusmedia-ua.com, we're always around to assist.

Best,
EasyOrder team

Hi there,

Thank you for your review, and I'm really sorry our app have not work well with your theme. As we already explained in our email, that's conflict with your theme JS code, not the bug in the app itself. Your theme contains some script that is blocking scroll inside the blocks on mobile devices, and that affects our popup window also. Unfortunately our dev team was unable to override that code for our popup only and not affect other elements of the website.

But investigations and tests really took some time on our end. You could check our app demo here from your iPhone and you'll see that scroll is working on mobile devices on other Shopify themes: https://social-sign-in.myshopify.com/products/easyorder-1.

Best,
EasyOrder team