SC Easy Redirects
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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I have installed in my store and today it has not worked, it throws error 500 and due to timezone difference have not received response
Thanks for your review, and sorry you've been having issues installing the app. Our support team work 9am to 5pm UK time - I'm sorry your query fell outside of these hours, however they're now back at their desks! They've sent you an email to start the process of getting the app up and running for you asap.
Kind regards
Eastside Co
I don't think the redirects that are presented and fixed are completely wright. So I only use it to get a notification about what is wrong so I can correct it myself.
hi - thanks for your review. Our support team has emailed you to help you resolve the issue.
Best
Eastside Co
Seems really good for managing redirects but a gotcha is not being able to remove .html extensions so that the 301 redirects correctly - native shopify redirects work perfectly for this, but the app has an issue where the 301 retains the extension and returns the .html appended (even though the page is displayed) would recommend testing with cURL so you can confirm you'll not have any seo issues with the app installed. Now uninstalled and waiting for update from Dev, but will need to add redirects to native without the handy wildcards feature which is a shame.
Hi - thanks for your review. Our support team are discussing the point you mentioned, and once we have more info we'll be in touch. Thanks for raising it.
*****
Update 25/01 - our team has emailed you today - we are hopeful we'll be able to solve the issue for you. Many thanks
Wow-amazing customer service. I had some problems and I got an immediate response that clearly delineated the steps with my User errors. I've never had such great customer service for an app, much less one that is free. Thanks!
PureLivingSpace.com
I've fix 150 not-found urls within a couple of minutes. So easy to use. Very handy app.
apart for allowing the same redirects Shopify already provides, the need of monitorning continuously 404 errors cannot be achied automatically, the user always needs to reconnect to Google Search Console which, btw, shows no errors despite the app shows a lot.
morever, in the settings i have specified not to monitor the same urls while i keep having same ingnored 404s.
i've written to support with no consistent reply or any way to solve my problem. disinstalled.
We're truly sorry to hear about your experience with Easy Redirects. It seems you've encountered a few challenges that impacted your overall use of our app, especially regarding the monitoring of 404 errors and the response from our support team.
We understand how important it is to have seamless integrations and responses to effectively manage your redirects. We genuinely apologize for any inconveniences, and also for the confusion one might have encountered with connecting to Google Search Console.
Our goal is to ensure customer satisfaction, and your feedback is crucial to us. We'd be grateful if you could give us a second chance to improve your experience. Rest assured that our team will look further into the issues you have raised.
Again, we're sorry for not meeting your expectations this time and hope you will consider reinstalling the app in the future, where we can ensure a smoother, better experience.
Best,
The Shop Circle Team
App isn't completing any redirects despite multiple tries. Contacted live chat without a reply. Sent an email. Will adjust review once I actually get a reply on how to fix this fundamental issue. Hopefully this triggers the support team to help. Thanks in advanced!
Hi there
I understand our support team are in touch with you now and will make sure the app is up and running for you today.
Thanks!
Eastside Co
Your APP helped very much for our store and customer service is also excellent and efficient. We don't know why this APP can be free.
Great tool, we migrated to Shopify from another platform so all our links on Google were directing to a 404 error page. This made it easy to direct our old links to our new Shopify links.
Hello! We’re thrilled to hear that you found our Easy Redirects tool valuable during your transition to Shopify. It's a delight to see your 5-star rating! Being an enabler in directing your old links to new Shopify links and helping you avoid the 404 error page is exactly what we aim at. Your positive review means a lot to our team.
Remember, if you need any other assistance, feel free to reach out to our support team, we're here to help. Your feedback contributes significantly to our continuous efforts in enhancing our app's user experience. Thank you once again for taking the time to show your support.
Best Wishes,
The Shop Circle Team
Wow, what a great app! I just did 695 redirects in 9 minutes!
Wow, you've certainly been busy! We're thrilled to hear that you found Easy Redirects to be such a time-saver, getting 695 redirects done in just 9 minutes. That's fantastic! We designed the app with efficiency in mind and it's brilliant that it's worked so well for you. We really appreciate you taking the time to leave this 5-star review. Don’t hesitate to reach out if you ever need assistance. Thank you again!
Best regards,
Shop Circle Team