Enkla omdirigeringar , 128 recensioner
Tried to do a simple redirect today and said the existing URL was not recognised. This clearly does not work very well.
We're really sorry to hear about your experience with Easy Redirects not meeting your expectations. The issue you encountered with the existing URL not being recognized isn't typically what our customers face. We understand how frustrating it can be when things don’t work as expected.
We want to make things right and provide a solution to your problem. Our support team is dedicated to helping troubleshoot and resolve any issues you face. We'd be grateful if you could get in touch with us again - we assure you our team will be reaching out soon.
Your feedback matters as it helps us further improve the app and the service we provide. Thank you for taking the time to share your experience.
Shop Circle Team
Update: I am so disappointed in this company. I had a lot of issues with this app and Tarik Selimovic said we are giving you use of the app for free for the troubles you experienced and 3 months later after contacting him every month I was charged and said it would be fixed here I am with another charge 12/6/2023. I would have uninstalled the app if I knew Shop Circle would do this to there customers.
I really appreciate your persistent customer service to get this issue solved and getting me going. It's people like Tarik Selimovic that make customer service the positive side of the app. Almost doesn't exist these days anymore. I recommend SC Easy Redirects. I will update again after using the app for a while.
Just to let you know that your charges have been refunded.
I've also, enabled the free plan for you whether you use it or not.
Again, I do sincerely apologize for the issues and miscommunication as it's unfortunate. I really care and you can read the other reviews that have my name in them. Again, apologies once more and best of luck. If you need anything, always here regardless.
Tarik from The Shop Circle Team
I did not find this app helpful. It listed all 404 errors, but did not tell us where they were living on our site. So, it was difficult to figure out where I should redirect or how to update the content. Additionally, I tried using their support feature three times. I got an autoresponse two out of three times, but never received an actual response.
We're really sorry to hear that you didn't find our Easy Redirects app helpful and faced issues with our support response. Understanding the whereabouts of the 404 errors on your site is crucial and we apologize for any inconvenience caused. We assure you, we’re working on real solutions to improve our customer support service. As your experience is far from what we aim to provide, we would like to make it right. Our support team will be in touch with you soon to offer assistance and resolve any problems. Your feedback is important to us in providing the best possible service to all our users.
The Shop Circle Team
Recent updates have broken the ability to redirect a URL to a collection. I called Tech Support and the guy they connected me to was of no help like he didn't know the app.
I used this app to redirect a page to another page and even though it says URL created, it does not redirect.
Thanks for your review. Our app support team emailed you to help explain how the app works but haven't heard anything back from you.
Hopefully hear back from you soon so we can get it up and running.
apart for allowing the same redirects Shopify already provides, the need of monitorning continuously 404 errors cannot be achied automatically, the user always needs to reconnect to Google Search Console which, btw, shows no errors despite the app shows a lot.
morever, in the settings i have specified not to monitor the same urls while i keep having same ingnored 404s.
i've written to support with no consistent reply or any way to solve my problem. disinstalled.
This app only redirects broken URLs, not existing URLs that you want to redirect. Why would you limit that functionality to only 404 redirects when the app name is "Bulk 301 Redirects"?
Horrible app. The concept is good but the execution is horrible. I've been trying to do a CSV upload test with only 10 products, and got an error message like 8 times! What a waste of time this is.
I'm sorry you've experienced some frustration with the app. Please respond to the email from our support team - they'll get it sorted for you.
If you could consider reviewing your review if our team are able to resolve this to your satisfaction, that would be great.