SC Easy Redirects

We're truly sorry to hear about your experience with Easy Redirects. It seems you've encountered a few challenges that impacted your overall use of our app, especially regarding the monitoring of 404 errors and the response from our support team.

We understand how important it is to have seamless integrations and responses to effectively manage your redirects. We genuinely apologize for any inconveniences, and also for the confusion one might have encountered with connecting to Google Search Console.

Our goal is to ensure customer satisfaction, and your feedback is crucial to us. We'd be grateful if you could give us a second chance to improve your experience. Rest assured that our team will look further into the issues you have raised.

Again, we're sorry for not meeting your expectations this time and hope you will consider reinstalling the app in the future, where we can ensure a smoother, better experience.

Best,
The Shop Circle Team

Hi there

I understand our support team are in touch with you now and will make sure the app is up and running for you today.

Thanks!

Eastside Co

Hello! We’re thrilled to hear that you found our Easy Redirects tool valuable during your transition to Shopify. It's a delight to see your 5-star rating! Being an enabler in directing your old links to new Shopify links and helping you avoid the 404 error page is exactly what we aim at. Your positive review means a lot to our team.

Remember, if you need any other assistance, feel free to reach out to our support team, we're here to help. Your feedback contributes significantly to our continuous efforts in enhancing our app's user experience. Thank you once again for taking the time to show your support.

Best Wishes,
The Shop Circle Team

Wow, you've certainly been busy! We're thrilled to hear that you found Easy Redirects to be such a time-saver, getting 695 redirects done in just 9 minutes. That's fantastic! We designed the app with efficiency in mind and it's brilliant that it's worked so well for you. We really appreciate you taking the time to leave this 5-star review. Don’t hesitate to reach out if you ever need assistance. Thank you again!

Best regards,
Shop Circle Team

Hi there - thanks for your review! Sorry it took a little longer than you hoped for someone to reply to your email - I understand my colleague has now been in touch and answered your questions. Hopefully the redirect patterns are now working as you want them to. Any other questions, please do get in touch.

Best

Eastside Co

Hi,

Thanks for getting in touch. I understand you've now had a dialogue with our support team about the issue you're having. Unfortunately redirecting from /services is something that cannot be done on Shopify. The following is taken from a Shopify help page:

"You can't redirect URLs that begin with the following prefixes: /apps, /application, /cart, /carts, /orders, /shop, or /services."

I'm really sorry we were unable to fix this for you but it's something that isn't in our control.

Best wishes

Eastside Co

Thank you for the feedback you've provided. We're sincerely sorry for any misunderstandings or confusion. With Easy Redirects, we aim to offer a versatile solution that meets various needs, and we're sorry to hear that it didn't meet your expectations in this instance.

We understand you would prefer the functionality to redirect existing URLs, not just broken ones. Your observation about our current main function, which supports only 404 redirects, is insightful and extremely helpful.

While this is indeed our main function at present, we're constantly striving to improve and cater to all our users' needs, so aspects like the one you've mentioned are valuable. We’d love to hear more about your needs and any other suggestions you might have.

Feel free to reach out to our support team through the Shopify support channels for any further questions or suggestions. We assure you that your comments are not taken lightly and that our team will be in touch soon.

Your insights are critical in helping us improve our service, and for that, we're truly grateful. We apologize again for the inconvenience this issue may have caused and look forward to addressing your needs more effectively.

Best regards,
The Shop Circle Team

We're thrilled to hear that Easy Redirects could be of great help during your website migration, especially in maintaining your SEO rankings. It's always our goal to make such transitions as smooth as possible. Also, we're glad to know that setting up 301 redirects wasn't a time-consuming process for you.

Your support and the 5-star rating are greatly appreciated! Your feedback plays a significant role in helping us improve our app and serve you better. Thanks again!

Best,
The Shop Circle Team

Hi

Thanks for the kind words and the 5 star review! Very much appreciated.

Best regards

Eastside Co