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Dear Support Team, I hope this message finds you well. We have previously emailed you about an ongoing issue we are experiencing. We are still unable to access EasyReviews from our Shopify account. This issue is significantly impacting our ability to manage and respond to customer reviews, which is crucial for our business. Could you please assist us in resolving this matter as soon as possible, thanks.
Was working fine until I randomly received this error message when trying to check the reviews:
Error loading page
Domain: NSURLErrorDomain
Error Code: -1200
Description: An SSL error has occurred and a secure connection to the server cannot be made.
Thank you for your feedback. As mentioned in our email reply on 18 April, we have resolved the issue. We appreciate your input once again.
Implementing EasyReviews has transformed our customer feedback process. The detailed reviews provide invaluable insights into our elegant and edgy fashion line. The platform is user-friendly and the setup process was a breeze.
EasyReviews has been crucial for our fitness apparel line. It's simple to set up and use, and the detailed reviews give our customers confidence in their purchases. The platform has definitely helped in increasing our sales and enhancing our brand's credibility.
Our beachwear collection has received excellent feedback through EasyReviews. The platform is easy to use and the detailed reviews have been instrumental in attracting more customers.
EasyReviews is a perfect fit for our cozy fashion line. The platform is straightforward and effective, and we love how it solicits reviews automatically.
As a custom-tailoring business, we find EasyReviews invaluable. The platform allows our clients to provide detailed feedback on each tailored piece, offering insights into our craftsmanship and service. This feedback has not only helped us improve but also serves as a powerful tool for attracting new customers. The detailed reviews, ease of installation, and the ability to customize various rating categories have greatly enhanced our online presence.
Can't see reviews.
Tried to reach out for support on two issues with no response to either. It my be free, but it's not worth that.
Thank you for sharing your feedback, and we're truly sorry to hear about your experience with our app. At EasyReviews, we take customer service seriously and regret that we missed the mark this time. We understand how frustrating it can be not to see reviews and to feel unheard when reaching out for support.
Please know we're currently reviewing our support process to ensure more timely and effective responses. Our goal is to provide not just a free app but a valuable tool that enhances your business.
We'd love another chance to get this right for you. Could you please contact us directly at support@easytool.co? We're committed to making things right and improving your experience.
As a sportswear store, EasyReviews has been a game-changer. The ability to receive detailed feedback on our products has helped us fine-tune our offerings. The platform's ease of use and the quick installation process are highly appreciated.
We've been using EasyReviews for our urban and Zen-inspired apparel, and the impact has been amazing. The detailed reviews have enhanced our social proof, leading to more conversions. The quick setup and user-friendly interface are a plus.