評價 (48)

整體評分
4.5
各級評分數量
  • 85% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 8% 的評分為 1 顆星
2024年11月11日

customer support does not answer,, and throws up error code.

Prodigal Threads Co.
美國
使用應用程式 2個月
EasyTool 已回覆 2024年11月20日

We’re really sorry to hear about the issues you've encountered with our customer support and the error you experienced. Upon investigation, we've found this to be an uncommon edge case. Rest assured, we are actively working on a fix to prevent such issues in the future.

Please contact us directly at support@easytool.co with the error code or further details about the problem so we can resolve this promptly. We are committed to providing quality support and addressing all concerns.

Thank you for your feedback—it is crucial in helping us improve. We hope to resolve your concerns swiftly and restore your confidence in our app.

2024年11月27日

I've sent 3 emails for customer support over a few weeks and not a single answer. I've deleted the app and downloaded another app with better support.

State 48 Bakehouse LLC
美國
使用應用程式 9天
EasyTool 已回覆 2024年11月28日

I'm truly sorry you've had difficulty reaching us. We responded to your emails within 1-2 days, so it's possible our replies may have ended up in your spam folder. Could you please check there and let us know? We're here and ready to assist you.

Thanks for your feedback, and we hope to resolve this soon.

2024年2月5日

Can't see reviews.

Tried to reach out for support on two issues with no response to either. It my be free, but it's not worth that.

FaceCraftMD
美國
使用應用程式 4天
EasyTool 已回覆 2024年3月4日

Thank you for sharing your feedback, and we're truly sorry to hear about your experience with our app. At EasyReviews, we take customer service seriously and regret that we missed the mark this time. We understand how frustrating it can be not to see reviews and to feel unheard when reaching out for support.

Please know we're currently reviewing our support process to ensure more timely and effective responses. Our goal is to provide not just a free app but a valuable tool that enhances your business.

We'd love another chance to get this right for you. Could you please contact us directly at support@easytool.co? We're committed to making things right and improving your experience.

2024年3月14日

MALA NO FUNCIONA

bambustore
哥倫比亞
使用應用程式 24分鐘